System Support Specialist I

Salary: $50,394.00 Annually
Location : 2808 South Business Hwy 281, Edinburg, TX
Job Type: Regular Full Time
Job Number: 2026-03647
Department: Hidalgo County - County Auditor
Opening Date: 09/10/2026
Closing Date: Continuous
Work Hours:: Monday - Friday / 8:00 am - 5:00 pm
Civil Service Position:: No
Status:: External Advertisement
Open Positions:: 01
Advertisement details and/or special instructions:: Please submit resume with application.
Grade:: N/A


General Description
Performs entry-level systems support work; Work involves providing customer support for county information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment; May train others; Works under close supervision, with minimal latitude for the use of initiative and independent judgment.

Examples of Work Performed
Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
Provides operational assistance in the implementation and utilization of data processing hardware or software.
Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.
Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities.
Maintains necessary security controls over software.
Assists in setting up equipment for employee use and performing or ensuring proper installation of cables, operating systems, or appropriate software.
Assists in troubleshooting and resolving computer-related problems.
May prepare, develop, and update personal computer and mainframe application programs.
May train others.
Performs all other related duties as assigned.

Education and Experience
Two academic years from an accredited college or university in computer science or related field.

• Two (2) years of related experience may be substituted for one (1) year of education.

Experience in systems support work.
Certificates, Licenses and Registration:
Must have a current valid Texas motor vehicle operator's license.
Must be able to be insured by the County's insurance carrier.

Knowledge, Skills and Abilities
Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
Ability to operate information technology systems, to communicate effectively, and to train others.
The County of Hidalgo offers a full range of employee benefit programs for eligible employees, retirees, and their families. For more information, please Click Here
01


Do you have two (2) academic years or more from an accredited college or university in computer science or related field?

• Yes
• No

02


Do you have experience in systems support work?

• Yes
• No

Required Question