Service Manager

The Service Manager oversees the day-to-day management and execution of routine and non-routine facilities service work orders, including service calls and maintenance repairs across all EPA-RTP locations. This position ensures effective, timely, and high-quality response to facility service needs from building occupants and government representatives. Responsibilities Manage, schedule, and track a high volume of independent work orders simultaneously across all EPA‑RTP facilities Oversee the execution of service calls (emergency, on-demand, and non-emergency) in compliance with STO performance standards Coordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requests Supervise trade staff and coordinate with subcontractors to ensure work is completed efficiently and on time Ensure service work is completed within established response and completion timeframesCommunicate with facility occupants and government representatives regarding service request status and resolution Maintain accurate records in the CMMS for all service calls and maintenance repairs Identify recurring issues and recommend systemic corrective actions to the Project Manager Ensure staffing adequacy for 24/7/365 service response capabilities, including on-call coverage Support the Quality Control Manager and Inspector during service work reviews Position Requirements Minimum 3 years of experience with responsible oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders Experience must be in a large commercial/industrial facility or at multiple facilities with complex mechanical, electrical, and structural requirements Demonstrated experience coordinating work and communicating with customers and subcontractors Proven ability to manage, schedule, and track a large volume of independent work orders simultaneously Computer proficient with strong skills in Microsoft Office programs (Word, Excel, Project) Experience with one or more Computerized Maintenance Management Systems (CMMS) preferred (Government currently uses Nuvolo) #J-18808-Ljbffr