Medicare Inside Sales and Retention Agent

Mcare Inside Sales & Ret Agent

Medicare Inside Sales and Retention Agent

Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office.

The Medicare Inside Sales and Retention Agent is responsible for re-selling Individual Medicare plans to existing members in all of the company's states, and increasing member retention (decrease in lapse rates) by working with at-risk members.

How will you make an impact:

• Achieves sales and retention goals to increase member retention.
• Performs customer service in a sales/account management environment.
• Responds to the most complex member issues via telephone and written correspondence regarding benefit plan options, rate actions, cancellation notices, and billing to ensure member satisfaction.
• Negotiates sale upgrades by reviewing current benefit plan enrollment, identifying any gaps in coverage, and introducing new products/services such as dental, life, or vision to promote increased enrollment and profitability.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure member requests, concerns, and questions are handled appropriately and in a timely manner.

Minimum Requirements:

• Requires a high school diploma and a minimum of 2 years of sales experience; or any combination of education and experience which would provide an equivalent background.
• Requires and must maintain appropriate license required by the Department of Insurance to sell Medical, Dental and Life products in all states served by the Company's Direct Sales.

Preferred Skills, Knowledge, and Experience:

• The preferred candidate will be licensed in the state they reside in, and possess a year of customer service or sales experience working with Medicare recipients.

Job Level: Non-Management Non-Exempt

Workshift: Job Family: SLS > Sales - Inside