Cyber Operations Analyst - Oahu

Job Function Serves as technical specialist responsible for monitoring, operating and troubleshooting network and security status of any component comprising Hawaiian Electric networks, systems and software. Works as a member of the Network Operations and Security Center (NOSC) team providing 24x7 operations and security monitoring for Hawaiian Electric. Essential Functions Perform proactive monitoring of system and network element alarms and alerts to identify those components/elements that may lead to, or already are causing degradation or failure. Perform security monitoring and management, fault isolation and diagnostic functions to include determination and execution of corrective actions on a real‑time basis. Use network and system management platforms to remotely access and analyze systems, nodes, and devices to identify resolutions to correct anomalies. Interface with functional users, other NOSC support personnel and management in both routine and reactive monitoring situations. Execute reporting and data input associated with NOSC operations and ticket management. Maintain inventory in conjunction with the Desktop Services Section of installed hardware and software and insure adequate maintenance coverage. Document data and telecommunication networks, network servers, software and service configurations. Update and maintain configuration tables and drawings. Maintain up‑to‑date knowledge of IT, security, telecommunications, products, trends and directions. Analyze network traffic data, throughput, reliability, and other characteristics related to efficient operation and support of networks and systems. Participate in Company emergency response activities as assigned, including any activities required to prepare for such emergency response. Basic Qualifications Knowledge Requirements Knowledge of a wide range of communications concepts, principles and practices as well as understanding of communications equipment including: IP routers, switches, firewalls, Local and Wide Area Network (LAN/WAN) components and other communications‑oriented subsystems. Knowledge of the principles of information technology normally acquired through college level courses or equivalent experience. Working knowledge of Linux, Windows, macOS, communications messaging ports and protocols, computer directory services and system architecture protocols. Knowledge of trouble ticketing systems and performance/trend analysis tools. Knowledge of other major areas of telecommunications such as cryptographic systems, computer security and access control systems/procedures. Knowledge of automation tools including Python scripting and API use. Skills Requirements Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities. Ability to effectively communicate with peers, users and management using verbal and written communication. Analytical, organizational, and conceptual skills capable of handling multiple tasks and assignments simultaneously. Strong interpersonal skills to influence and persuade various groups or individuals. Aptitude for learning with ability to identify problems and desire to find solution. Experience Requirements Three years of practical experience with IT systems and telecommunications hardware including some experience with network installation, administration and troubleshooting. Role Professional Number of Vacancies 1 Location Honolulu – Oahu Hiring Range The hiring range for the Cyber Operations Analyst [Req ID 10444] position is $72,500.00 to $88,800.00. The person selected will be placed according to his/her skills and qualifications. EEO Statement Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at View phone number on click.appcast.io. #J-18808-Ljbffr