Patient Financial Counselor

Job Description

Job Description

We are seeking a compassionate, detail-oriented Patient Financial Counselor to help individuals and families navigate the financial aspects of behavioral health treatment. In this long-term contract role, you will serve as a trusted resource, guiding patients through insurance benefits, treatment costs, payment options, and available financial assistance programs. The ideal candidate combines healthcare financial expertise with strong interpersonal skills and a commitment to delivering an exceptional patient experience during sensitive and often challenging circumstances. Responsibilities Verify insurance eligibility and review benefit information, including copayments, deductibles, coinsurance, and estimated patient financial responsibility. Educate patients and their families on treatment costs, insurance coverage, payment expectations, and available financing options. Assist patients with completing financial assistance applications and identifying community or organizational funding resources. Collaborate with insurance providers, clinical teams, and billing departments to address authorization requirements, verify coverage, and resolve financial or account-related issues. Maintain accurate patient financial records and documentation while ensuring compliance with HIPAA and organizational policies. Provide compassionate, patient-centered support to individuals and families, helping them make informed financial decisions regarding their care. Respond to billing and coverage inquiries in a detail oriented, timely, and confidential manner. Help create a seamless patient experience by serving as a liaison between patients, providers, and insurance carriers.High School Diploma or GED required; Associate's or Bachelor's degree preferred. One or More years of experience in patient financial counseling, healthcare billing, insurance verification, patient access, or a related healthcare setting. Strong understanding of insurance benefits, coverage verification, and financial assistance programs. Excellent communication, customer service, and problem-solving skills. Ability to handle sensitive financial conversations with empathy, professionalism, and discretion. Proficiency with Microsoft Office Suite and electronic healthcare systems. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.