Hourly Floor Service & Guest Relations Manager

Job Description

Job Description

Required Years of Experience

1 years

Job Details

Job Title: Hourly Floor Service & Guest Relations Manager

Location: Palma Restaurant - West Village, NYC
Employment Type: Part Time (Hourly)

About Us:

Palma is a cherished, family-owned Italian restaurant in the heart of the West Village, known for heartfelt hospitality, timeless cuisine, and an intimate, welcoming environment. We are seeking a dedicated, service-focused Hourly Floor Service & Guest Relations Manager to co-lead service alongside another manager and ensure a warm, seamless experience for every guest.

Position Overview:

This is a hands-on, floor-based role ideal for someone passionate about hospitality, guest connection, and team leadership. You will work closely with another manager to run daily service, resolve floor issues in real time, and uphold Palma's standard of care in every guest interaction.

Responsibilities:

• Lead floor service alongside another manager during shifts, ensuring smooth operations and timely guest flow
• Oversee and support FOH staff throughout service, providing clear direction and mentorship
• Act as the primary point of contact for all guest relations during service, managing special requests, complaints, and recovery with professionalism and warmth
• Uphold and reinforce Palma's service standards and core values
• Manage nightly floor logistics, including seating flow, table turns, and pacing in collaboration with the kitchen and host team
• Maintain a calm, composed presence on the floor and serve as a go-to problem solver
• Collaborate with the management team to share feedback and improve service operations
• Ensure health, safety, and compliance standards are met during every shift

Qualifications:

• Proven ability to lead a team and handle guest issues with care, confidence, and professionalism
• Excellent communication, multitasking, and problem-solving skills
• Warm, approachable demeanor with a strong sense of accountability
• Familiarity with systems such as Resy and Salido is a plus
• Must be available to work evenings, weekends, and holidays

What We Offer:

• Competitive hourly pay
• Supportive, tight-knit team environment
• Opportunity to grow within a respected, family-owned hospitality group
• Meals during shift

Equal Opportunity Employer:

Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status.

Compensation Details
Compensation: Hourly ($27.00 - $32.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts

Required Skills

Attention to Detail
Team Leadership
Event Coordination
Guest Service Orientation
Problem Solving
Mentorship
Customer Service Orientation
Operational Management
Time Management
Logistical Coordination
Adaptability
Stress Management
Conflict Resolution
Feedback Sharing
Interpersonal Skills
Service Improvement
Strategic Planning
Training and Development
Compliance Awareness
Multitasking
Decision Making
Crisis Management
Collaboration
Cultural Sensitivity