Hotel Houseperson

Job Description

Job Description

Job Title: Houseperson

Department:

Reports To:

FLSA Status: Non-Exempt

Summary: Responds promptly to requests from guests and other departments. Identifies and reports preventative or other maintenance issues in public areas or guest rooms. Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner, by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine.*
• Cleans rooms, hallways and restrooms.*
• Washes walls and ceiling, moves furniture’s and turn mattress.*
• Sweeps, mops, scrubs, waxes and polishes floor.*
• Dusts and polishes metalwork.*
• Collects soiled linen for laundering.*
• Receives linen supplies from floor shoots.*
• Maintains housekeeping carts.*
• Removes trash collected by room attendants.*
• Walks all assigned floors at beginning and end of shift to collect newspaper bags, newspapers, trash, soiled linens.*
• Picks up clean linens and refills the par stock of linen on each floor pantry.*
• Delivers towels, cribs, cots and other items to the guest rooms on requests.*
• Sorts linens, stocks room, and attendants closets.*
• Refills the par stock of guest amenities and supplies on each floor pantry.*
• Cleans all public areas in the prescribed manner while following department standard operating procedures.*
• Removes soiled linens and trash from the pool side and other service area and take to appropriate locations in the prescribed manner.*
• Reports missing/found articles, damage or merchandise problems to the housekeeping supervisors.*
• Responds at all times in a friendly, helpful manner to guests and other collegues.*

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of inventory software.

Education/Experience:

High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities:

• Time Management
• Communication Skills
• Professionalism

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands, and reach with hands and arms. The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.