Process Improvement Officer

Process Improvement Officer -Kiln Creek Office
Yorktown, Virginia

1st Advantage Federal Credit Union is currently seeking a full-time   Process Improvement Officer ​to support our Technology Department in our corporate office of Yorktown, Virginia. The scheduled hours will be Monday through Friday from 8:30 a.m. to 5:00 p.m.

The Process Improvement Officer is a senior individual contributor responsible for leading enterprise level business process documentation, analysis, and improvement initiatives across the credit union. A substantial portion of this role focuses on documenting and analyzing end to end business processes in an environment where standardized process documentation and performance measurement practices are still maturing.

This position applies Lean Six Sigma and Business Process Reengineering (BPR) techniques to improve operational efficiency, effectiveness, compliance, and the member experience. The Analyst partners closely with operations, lending, technology, risk, and compliance teams to deliver measurable improvements while aligning with the cooperative mission and regulatory obligations of a federally chartered credit union.

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

• Dollar-for-dollar matching 401(k) plan to 4% of earnings
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance – no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance – no cost
• Short-term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!
• The budgeted hiring range for this position is between $90,581.07 annualized and $113,226.35. The final pay rate will be based on the selected candidate’s experience and education relevant to the role. This position is also eligible for quarterly incentive payments based on individual and organizational performance.

To be considered for this opportunity, please submit your fully completed application and resume through our website.

Business Process Documentation, Modeling & Analysis:

• Document and analyze end to end business processes, including workflows, system interactions, controls, and exceptions.
• Develop current state (“as is”) and future state (“to be”) process models using standardized methods.
• Apply Lean Six Sigma and BPR techniques to identify inefficiencies, bottlenecks, and process variation.
• Support the development and adoption of enterprise process documentation standards and methodologies.
• Identify opportunities to streamline, improve, or automate business processes.

Process Improvement Execution & Implementation
• Lead process improvement initiatives through assessment, design, implementation, and sustainment.
• Facilitate cross functional workshops, working sessions, and kaizen events.
• Ensure new and enhanced processes are implemented and deliver expected benefits.
• Monitor adoption and sustainability of implemented improvements.
• Anticipate business and regulatory impacts and recommend enhancements.

Stakeholder Partnership & Organizational Alignment
• Coordinate across departments to ensure alignment on process improvement priorities and direction.
• Advise leaders on efficient use of resources and process optimization strategies.
• Communicate and document process changes and impacts across business units.
• Present findings, recommendations, and progress updates to management and executives.

Data Analysis, Metrics & Performance Management
• Analyze qualitative and quantitative process data to support data driven decisions.
• Partner with business units to define and maintain KPIs, performance metrics, internal and external service level agreements, and targets.
• Monitor performance trends, identify gaps, and recommend improvement actions.
• Establish methods to capture and analyze labor time and capacity utilization.
• Share best practices and lessons learned across the organization.

Governance, Risk, Compliance & Technical Integration
• Incorporate regulatory, risk, audit, and internal control considerations into process design.
• Document technical workflows, data flows, system interfaces, and controls.
• Collaborate with business and technology teams to implement monitoring and analytical tools.

Performance Measurements:

• Process Documentation & Analysis Effectiveness: Performance is measured by the timely completion, accuracy, and usability of documented end to end business processes using approved enterprise standards. Success includes clear, consistent documentation that is readily understood and adopted by business stakeholders.
• Process Improvement Results & Impact: Success is demonstrated through the delivery of completed process improvement initiatives that achieve measurable outcomes such as efficiency gains, time reduction, error reduction, capacity improvement, or cost savings, with realized benefits aligned to approved business cases.
• Data Analysis & Decision Support: Performance is evaluated based on the effective use of qualitative and quantitative data to support recommendations, including the establishment of accurate baselines, performance metrics, and KPIs that enable data driven decision making across the organization.
• Implementation & Sustainment of Improvements: Effectiveness is measured by the successful implementation and sustained adoption of new or enhanced processes. This includes evidence that improvements are embedded into daily operations and continue to deliver expected benefits post implementation.
• Stakeholder Partnership & Influence: Performance includes the ability to build trusted relationships, facilitate cross functional collaboration, and clearly communicate findings, recommendations, and progress to business leaders and executive audiences, without reliance on formal authority.
• Governance, Risk & Compliance Integration: Success is measured by the consistent incorporation of regulatory, compliance, and internal control requirements into process designs, resulting in audit ready processes and reduced operational or compliance risk.
• Process Improvement Initiative Management: Performance is assessed by the delivery of assigned initiatives within established scope, timelines, and quality expectations, including effective risk, issue, and change management throughout the process improvement lifecycle.
• Member & Credit Union Outcomes: Effectiveness is reflected in improvements that enhance the member experience, align with credit union values, and balance operational efficiency with disciplined governance in a federally regulated environment.
• Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.

Qualifications:

Experience Five to Eight+ years of experience in business process improvement, operational excellence, or business analysis. Prior experience in a financial institution (credit union, bank, or similarly regulated organization) preferred. 

Education  Bachelor's degree in business administration, Finance, Operations Management, or a related field required. Lean Six Sigma Green Belt (required). Lean Six Sigma Black Belt (strongly preferred). Relevant professional certification in business process management or improvement preferred (e.g., CBPP, CBPR).

Interpersonal Skills  This role requires strong interpersonal and influence skills to facilitate cross functional collaboration, resolve complex issues, and present recommendations to diverse stakeholders. Success depends on the ability to build trust, exercise diplomacy, and influence outcomes without formal authority. Effectively gaining cooperation across departments is essential to achieving process improvement objectives. 

Other Skills  

• Deep expertise in documenting, modeling, and redesigning business processes using structured improvement methodologies.
• Demonstrated experience facilitating cross functional process documentation, analysis, and improvement initiatives.
• Strong analytical capability leveraging quantitative methods such as statistical analysis, forecasting, and cost benefit analysis to support data driven recommendations.
• Working knowledge of the relationship between business strategy, operational processes, technology, and regulatory requirements within a financial services environment.
• Experience supporting process standardization efforts, governance practices, or enterprise documentation frameworks.
• Advanced Proficiency with common process mapping and documentation tools such as Visio, Lucidchart, or similar platforms.
• Advanced proficiency with Microsoft Office 365 software products.
• Experience applying change management principles to support adoption and long-term sustainment of process improvements.
• Excellent written and verbal communication skills, including the ability to present complex concepts to both technical and non-technical audiences.
• Proven judgment and initiative, with the ability to make sound independent decisions in complex or ambiguous situations.
• Advanced problem-solving skills with the ability to synthesize information, identify trends and risks, and develop practical business aligned solutions. 

Physical Requirements:

TALKING: Effective verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information to communicate effectively.

FINGER DEXTERITY: Using primarily just fingers to make small movements such as typing, picking up small objects, or pinching fingers together to use office equipment such as phones, computers, scanners, and other office machinery.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers

AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity necessary to prepare and inspect documents, read email and computer screens, and operate office machinery.

PHYSICAL STRENGTH: Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25 lbs. of force occasionally and required to lift up to 25 lbs.

REACHING AND STRETCHING: Reaching and stretching, below the shoulders, to access files, checks, documents, or office equipment on and across shelves, counters, and desks. 

Work Environment Standard office environment. 

Compensation details: 90581.07-113226.35 Yearly Salary

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