SNAP Supervisor - Holyoke

Position Overview The Department of Transitional Assistance (DTA) is seeking inclusive leaders for the position of Supplemental Nutritional Assistance Program (SNAP) Supervisor. The ideal candidate will provide daily supervision of the SNAP unit, ensuring all staff are motivated and empowered, and will administer programs and services efficiently, accurately, and effectively with a high level of customer service. Responsibilities Set clear expectations and develop techniques to guarantee the unit performs timely and accurate delivery of benefits and services and ensures a high level of customer service is always maintained. Utilize systems, tools, data, and observation to assess and document staff’s performance, strengths, and areas for growth. Provide ongoing specific, impactful feedback and coaching to provide recognition and encouragement, build upon staff’s strengths and identify areas for growth to maximize staff’s potential to implement goals. Provide ongoing support of staff by developing and implementing tools, strategies and training as needed to ensure ongoing professional development. Conduct meaningful, professional performance evaluations for all unit staff. Effectively communicate Department and office policies, procedures, and initiatives in a way that validates understanding and successful implementation. Assist in overseeing and managing service delivery needs in the office including, but not limited to, the waiting room, phone, and in‑person queues. Complete supervisory administrative responsibilities in an accurate and timely manner. Model behaviors expected from staff. Provide direct client services, as necessary and appropriate. Required Qualifications Knowledge of the principles, practices and techniques of supervision and performance evaluation. Strong written and oral communication skills. Ability to maintain accurate records on information provided either orally or in writing and prepare clear, concise, logical narratives. Knowledge of referral sources available for providing services to clients. Understanding of the social and economic problems of the diverse client population and the related impact on employability and self‑sufficiency. Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities and the administering of program benefits. Ability to gather and assemble items of information in accordance with established procedures through interviewing and observing individuals and by examining records and documents. Ability to perform, understand and explain mathematical computations with accuracy as it relates to benefit calculations and data and reports. Ability to determine the applicability of client data, to draw conclusions and to make appropriate recommendations. Ability to deescalate volatile and heightened situations and interactions. Ability to establish and maintain harmonious working relationships. Ability to exercise sound judgment, including the exercise of discretion in handling confidential information. Ability to assess and prioritize tasks and demonstrate problem solving skills. Preferred Qualifications Must be highly self‑motivated and possess the ability to manage, motivate and encourage staff. Demonstrated knowledge of DTA benefits and services including eligibility requirements. Experience with Electronic Document Management (EDM). Demonstrated aptitude for and sensitivity in working with clients with barriers and disabilities, and the ability to implement Department policies in an accurate and timely manner. Commitment to working with diverse populations. Ability to work under adverse working conditions and demonstrate problem solving skills. Demonstrated knowledge of data tracking and PC software/applications. Given the population served, bilingual or multilingual fluency. Pre‑Employment Requirements First consideration will be given to those applicants that apply within the first 14 days. Minimum Entrance Requirements: At least five years of full‑time or equivalent part‑time professional experience in social work or related fields. If applying for a second‑level supervisory position, at least one year of supervisory experience is required. A bachelor's degree may substitute for two years of the required non‑supervisory experience on the basis of two years of education for one year of experience. One year of education equals 30 semester hours. No substitutions will be permitted for the required supervisory or managerial experience. Benefits & Equal Opportunity Statement An Equal Opportunity / Afffirmed Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. ADA Reasonable Accommodation Contact EOHHS Candidate ADA Requests for reasonable accommodations with the application/interview process. #J-18808-Ljbffr Commonwealth of Massachusetts