Human Service Worker IV

Salary : $68,774.37 - $114,625.06 Annually
Location : ANNANDALE HUMAN SERVICE CENTER, 7611 LITTLE RIVER TURNPIKE, ANNANDALE VA 22003 (KH17), VA
Job Type: FT Salary W BN
Job Number: 26-00850
Department: Family Services
Opening Date: 05/30/2026
Closing Date: 6/12/2026 11:59 PM Eastern
Pay Grade: S24
Posting Type: Open to General Public


Job Announcement


Join a high-performing Quality and Compliance team with the Public Assistance and Employment Division (PAES), that plays a critical role in ensuring Fairfax County residents receive accurate, timely public assistance.

This advanced-level professional position provides leadership, oversight, and subject-matter expertise for eligibility casework across multiple public assistance programs. The position supervises a team of senior case workers whose primary focus is reviewing cases for both new and experienced human services workers. This work directly supports high-quality case decisions in for Public Assistance programs such as Medicaid, SNAP, TANF, and Refugee Cash Assistance for residents in need of assistance or actively receiving benefits.

Success in this role requires thorough knowledge of federal, state, and local laws, policies, and procedures governing the administration of these programs in Virginia, as well as strong critical thinking skills to interpret and apply complex regulations. The incumbent remains current on policy and procedural changes and translates those updates into clear, actionable guidance for staff. Proficiency with state systems: including Rushmore, VaCMS, MMIS, SPiDER, and others, as well as local document management systems such as ECMS is essential. As a key member of the Quality Assurance team, this position collaborates across the division to ensure that policies, procedures, and performance/process improvements are effectively implemented and consistently followed.

Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• As a member of the management team, collaborates with other supervisors and managers to ensure that staff, the community, and other human service providers work together to provide a holistic program of services;
• Provides day-to-day guidance, direction, and mentoring to a group of professional staff on case related issues, policies and procedures, agency initiatives, and professional development;
• Plans caseloads, assigns cases and reviews case records;
• Ensures all program timeframes and performance outcomes are met;
• Communicates performance expectations and monitors performance and accomplishments of staff and overall unit against the goals and objectives of the program;
• Regularly conducts individual conferences with staff to discuss specific case problems and monitors casework progress;
• Interviews job applicants and makes recommendations for hiring;
• Prepares and conducts formal and informal performance evaluations in a timely manner;
• Handles performance and discipline issues in a timely manner and in accordance with County personnel policy;
• Plans for and facilitates the professional growth of staff;
• Interprets, applies, and explains complex federal, state and County policies to applicants, service providers, the general public and other interested parties;
• Prepares appeal documents and may represent the agency in administrative appeals filed by clients;
• Participates in case staffings with other County staff or community organizations to assess needs of clients;
• Participates in inter and intra agency multidisciplinary work groups and teams;
• Monitors and assures efficient, effective coordination of services provided to clients, identifies service delivery gaps and takes action to improve operations;
• Evaluates the effectiveness of policies, procedures, and best practices to ensure compliance with federal, state and local regulations;
• May participate in the evaluation of service providers and provide feedback to program management staff;
• Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity.

Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform;
• Knowledge of basic human behavior and social problems;
• Knowledge of social, economic, health and cultural factors which can serve as barriers to employment;
• Knowledge of best practices in workforce development and case management;
• Ability to communicate effectively, both orally and in writing;
• Ability to make mathematical computations;
• Ability to schedule, organize, and manage workload of self and others sufficient to meet deadlines;
• Ability to read, interpret and apply program policies and procedures;
• Ability to use automated technology to conduct research, to establish and maintain case records, and to produce correspondence and reports;
• Ability to interpret and analyze data;
• Ability to handle multiple deadlines, high volume of client contact, high caseloads, and competing priorities;
• Ability to establish and maintain effective working relationships with clients, co-workers, other human service providers and the general public;
• Ability to work well with clients and coworkers from various socio-economic and cultural backgrounds;
• Ability to maintain professional ethics related to confidentiality of client information;
• Ability to work in a team environment;
• Ability to work effectively with people under stress;
• Ability to provide excellent customer service;
• Ability to identify clients in crisis and intervene to stabilize the situation;
• Ability to identify client issues requiring referral to other human service providers (e.g., substance abuse, spousal abuse);
• Ability to supervise the work of others effectively;
• Ability to provide ongoing, timely, and constructive feedback to staff regarding case work;
• Ability to develop, train, mentor, and motivate staff;
• Ability to review cases for consistency, best practice, timeliness, accuracy and appropriateness of action;
• Ability to accept changes in work assignments and environment;
• Ability to recognize and implement best proactive approaches to service delivery;
• Ability to make public presentations.

Employment Standards
MINIMUM QUALIFICATIONS
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree plus four years of professional human services or related work experience.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and child protective services check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Bachelor's degree and three or more years of experience working with Virginia's local and state programs that determine eligibility for Public Assistance.
• In-depth understanding of federal, state, and local laws, policies, and procedures related to public assistance programs in Virginia, including Medicaid, SNAP, TANF, Refugee Cash Assistance.
• Experience handling complex and high profile customer complaints, ensuring cases are reviewed thoroughly, addressed within program guidelines, and resolved with customer needs at the forefront.
• Demonstrated experience training and reviewing the work of less experienced staff with strong leadership qualities, promoting a positive, professional, and collaborative team environment
• Experienceanalyzing comprehensive data reports and spreadsheets to monitor compliance and program accuracy.
• Experience using automated human services case management systems to document cases, verify information, and generate reports.
• Clear concise communication skills, strong organization, and effective interpersonal abilities.
• Exceptional customer service, demonstrate strong conflict-resolution abilities, and apply independent judgment to solve problems.
• Proficiency with the Microsoft Office Suite, including Word, Excel, Access, and Outlook

PHYSICAL REQUIREMENTS:
Able to read, comprehend, apply & explain business material & complex policies & procedures. Ability to use a computer & keyboard. Ability to function well under extreme pressure. Ability to work independently & as part of a team. Clear & concise communication skills. Sufficiently mobile to work with clients. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including ) We encourage candidates who are bilingual in English and another language to apply for this opportunity.


Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY View phone number on click.appcast.io. EEO/AA/TTY.

#LI-JY1
Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Please click for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:


For additional details please visit the
Non-Merit Positions

1. Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
   • Medical/Vision/Dental Insurance Coverage
   • Flexible Spending Program
   • Deferred Compensation
2. Temporary: scheduled to work a maximum of 900 hours in a calendar year.
   • No benefits

01


What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02


If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03


Please indicate your area(s) of study or major(s)/minor(s) towards a degree. Check all that apply.

• Human services
• Social work
• Psychology
• Counseling
• Other (related field)
• Other (non-related field)
• Not Applicable

04


If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05


How many years of full-time equivalent professional experience in human services or related work experience do you possess?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Eight years or more

06


How many years of full-time equivalent experience do you have working with public assistance programs?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Seven to less than eight years
• Eight years or more

07


How many years of full-time equivalent supervisory experience and/or experience reviewing the work of less experienced staff do you have?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Seven to less than eight years
• Eight years or more

08


Do you have work experience using any of the following human services case management systems? Check all that apply.

• Application Benefit Delivery Automation Project (ADAPT)
• Harmony
• Medicaid Management Information System (MMIS)
• OASIS
• Prodagio
• Systems Partnering In a Demographic Repository (SPIDeR)
• Virginia Case Management System (VaCMS)
• Other
• None of the above

09


If you answered "Other" for the previous question, please list the human services case management system you have experience with not listed above. If this question does not pertain to you, enter "N/A".
10


Do you have professional work experience with any of the following human services or public assistance program areas? Check all that apply.

• ABD Medicaid
• Family Medicaid
• General Relief
• Refugee Cash Assistance
• Supplemental Nutrition Assistance Program (SNAP)
• Temporary Assistance for Needy Families (TANF)
• Title IV-E
• Other
• None of the above

11


If you answered "Other" for the previous question, please list the human services or public assistance program area(s) you have experience with not listed above. If this question does not pertain to you, enter "N/A".
12


How many years of full-time equivalent experience do you have analyzing comprehensive data reports and spreadsheets to monitor compliance and program accuracy?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

13


How many years of full-time equivalent experience do you have handling complex and high profile customer complaints, ensuring cases are reviewed thoroughly, addressed within program guidelines, and resolved with customer needs at the forefront?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

14


Are you proficient in any of the following Microsoft Office Suite applications? Check all that apply.

• Outlook (Composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments & meetings, managing tasks)
• Word (Knowledge of common functions such as creating a title; using, modifying, and creating styles; indenting paragraphs; using tabs and tables; inserting a hard page break; using page numbering; creating headers and footers; inserting graphics; adding comments and tracking changes)
• PowerPoint (Creating a template and working with a design template; working with graphics, animation and multimedia; building interactive presentations using hyperlinks)
• Excel (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents; creating and modifying pivot tables; using formulas and links to other cells/worksheets)
• Teams (Creating and editing Teams channel posts; adding members to channels; knowledge of meeting controls such as recording, breakout rooms, screen sharing; understanding teams and SharePoint relationship; manage shared files and permissions)
• None of the above

Required Question