Hotel Front Desk Agent

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Handle customer complaints as necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications:

• Must have graduated high school, received a GED or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred

About Company

Relax in the heart of downtown Philadelphia, steps from the Philadelphia Convention Center. Reading Terminal Market is next door, and Independence Hall is minutes away. We're two blocks from Jefferson Station and 13th St. Trolley Station – hitch a ride to explore the wider city or reach the airport, 12 miles away.