Quality Systems Specialist

Work Arrangement This role is categorized as onsite. This means the successful candidate is expected to report to Grand Rapids Operations on a full-time basis. This role may be eligible for relocation benefits. The successful candidate will be assigned to 1st shift; occasional overtime and weekends are expected. The Role As a Quality Systems Specialist, you will: Serve as a Subject Matter Expert (SME) for the Fast Response process at Grand Rapids, including running the daily Fast Response meeting, maintaining a log of customer complaints, working with Protect the Customer (PTC) teams to ensure required fast response timing is met, and reviewing all fast response required documentation for completeness and effectiveness. Responsibly oversee BIQ at Grand Rapids, including developing elemental SME’s, compiling book of evidence, participating in the corporate wide basketweave meetings, maintaining internal scorecard and executing during the external audit. Reporting and publishing plant quality metrics to the headquarters team. Responsibly manage Grand Rapids Operating Procedures, including 3-year audits, participating in North America GM Quality Requirements call, signing off on all GM quality requirements after implementation of changes. Mentor and coach manufacturing teams in problem solving. Build and sustain a good working relationship between quality, engineering and manufacturing teams. What You’ll Do Run plant daily Fast Response meeting. Maintain plant quality requirements. Own plant BIQ including running bi-weekly meetings, compiling book of evidence and running external calibrations. Attend manufacturing PTC meetings and coach teams on problem solving. Calculate and report to Corporate GM plant quality metrics. Participate in North America Quality Requirement call and implement changes. Own and maintain all Grand Rapids Operating Procedures (GROP’s). Conduct 3-year audits on Grand Rapids Operating Procedures. Your Skills & Abilities (Required Qualifications) Bachelor of Science degree in Engineering or equivalent experience. Quality Systems knowledge. 3+ years of experience in manufacturing environment. High level of written and oral communication skills necessary for developing procedures. High level of interpersonal skills involving ability to work effectively cross-functionally and cross-culturally. Ability to work weekends and overtime as needed. Maintain safety and good housekeeping standards. What Will Give You A Competitive Edge (Preferred Qualifications) Robust understanding of GMS/BIQ and experience working in a GMS/BIQ environment. Experience in quality and/or quality systems. IATF experience, including internal IATF auditor experience. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Explore our global locations; we are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com). Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. 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