Field Service Technician (IL)

Title: Field Service Technician Location: Monee, IL Duration: Long term contract Pay Rate Range: $18 to $22/hr Position Overview The contractor will initially work the standard schedule of 8:00 AM – 5:00 PM. After completing required training, the contractor may be assigned to one of the following shifts based on business and team needs: Available Shift Rotations Sunday – Wednesday Three 11-hour shifts One 8-hour shift Front Half Days and Nights Wednesday – Saturday Three 11-hour shifts One 8-hour shift Back Half Days and Nights Note: These rotations include both day and night shifts. Key Responsibilities Report product failure trends and serviceability issues to management with appropriate documentation. Provide efficient, responsive, and accurate field/shop/on-site maintenance support. Maintain accurate technical records, Field Service Reports (FSRs), expense reports, and assigned company property. Deliver excellent customer communication and support. Maintain assigned equipment performance standards. Support branch and district performance goals by achieving established service metrics. Additional Requirements & Expectations High School Diploma or equivalent required. Basic understanding of internet environments required. Successful completion of: 120-day introductory period. PDIF New Hire Training Class. Must be willing to travel as required. Valid driver’s license and acceptable driving record required. Must complete required security clearances and customer access requirements. Must be able to work in a 24x7 operational environment (PPS Only). Must be available for: Shift work. On-call rotations. Physical Requirements & Work Environment Must be able to lift up to 50 lbs. Requires mobile activity more than 50% of the time, including: Walking. Standing. Stooping. Kneeling. Bending. Handling equipment. Required Skills Skill Customer Service / Customer Communication Troubleshooting Technical Issues Equipment Maintenance Basic Internet Environment Knowledge Field Service Experience Ability to Work Shifts / On-Call Valid Driver’s License

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