Contact Center Specialist II

Job Title Contact Center Specialist II Location & Facility CoxHealth South: 3801 S National Ave, Springfield, Missouri, 65807 Schedule 40 hours/week, Monday-Friday 8:00 AM–4:30 PM, Day Shift Job Description The Contact Center Specialist II is responsible for managing interactions with consumers to ensure a high level of customer service. Key responsibilities include: Answering consumer inquiries Directing them to the appropriate department Providing centralized scheduling services for clinics Other duties related to ensuring patients can easily access their provider(s) Education High school diploma or equivalent Experience Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. Preferred: 2+ years customer service experience, healthcare experience, and/or call center experience. Skills Strong customer service skills demonstrating empathy, kindness, safety, and compassion Problem‑solving skills to analyze and respond to consumer inquiries Ability to work independently and as a member of a team Excellent time‑management skills Professional written and verbal communication skills Proficiency in Microsoft Office and healthcare related programs Ability to multi‑task, manage call volume, and prioritize patient needs Ability to make timely decisions and provide the best possible outcome Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure / Certification / Registration N/A Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) #J-18808-Ljbffr CoxHealth