Field Service Engineer

Field Service Engineer (X-Ray)

Job Summary

Using established company guidelines, perform on-site installation, preventive maintenance, routine repair and calibration of company's products and equipment. Installs and services KMHA products in an assigned territory.

Essential Functions/Responsibilities
• Performs on-site installation, preventive maintenance, routine repair and calibration of company's products and equipment.
• Provides support to KMHA sales, service and management teams.
• Serves as customer contact on technical and service related problems.
• Isolates start-up malfunctions and takes corrective action.
• Train customer personnel in equipment operation and maintenance.
• Represents company in dealings with customers.
• Prepares daily logs and reports of work performed.
• Assigned projects are diverse in problem solving.
• Experience with installation and service of CR/DR modality products.
• General knowledge and understanding of DICOM.
• Preferably experience with construction and service of X-Ray rooms and /or portable products.

Requirements and Qualifications

Core Competencies

• Technical Proficiency
• Applies deep understanding of systems and equipment to troubleshoot and resolve complex technical issues.
• Continuously updates skills and shares technical knowledge with the team.
• Problem Solving & Critical Thinking
• Diagnoses problems quickly and accurately using data and experience.
• Develops effective solutions independently or collaboratively under time-sensitive conditions.
• Project & Time Management
• Manages multiple priorities efficiently, meeting deadlines and budget constraints.
• Coordinates field projects, communicates progress, and adjusts plans to ensure success.
• Customer Focus
• Delivers responsive, respectful, and solution-oriented service.
• Handles difficult situations with professionalism and empathy, actively seeking feedback for improvement.
• Communication Skills
• Communicates clearly and confidently-both verbally and in writing.
• Listens actively, responds constructively, and adapts communication style to audience needs.
• Team Collaboration
• Works effectively with cross-functional teams, sharing knowledge and supporting collective success.
• Promotes a positive team environment through openness, accountability, and reliability.
• Leadership & Accountability
• Takes initiative, demonstrates ownership, and follows through on commitments.
• Provides mentorship, supports continuous improvement, and helps build team capability.
• Quality & Compliance
• Adheres to all regulatory, safety, and quality standards including ISO-9001 and 21 CFR 820.
• Proactively identifies areas for improvement and drives high standards in service delivery.
• Adaptability & Strategic Awareness
• Adjusts to changing conditions and customer needs with a proactive mindset.
• Understands organizational goals and contributes to broader business success.
• Travel requirements:
• Domestic travel approximately 50-75%, including visits to KMHA customer locations, sales conferences, dealer locations, and/or field service territories.
• International travel may be required for product training or development of training programs.

Benefits

We offer a comprehensive and competitive benefits package, including:

• Choice of three medical plans and two dental plans
• Vision insurance
• Company-paid life and AD&D insurance
• Supplemental coverage options, including life, critical illness, accident, and hospital insurance
• Flexible spending accounts (FSA) and commuter benefits
• 401(k) with company match
• Unlimited flexible time off

Company Description

Konica Minolta Healthcare Americas (KMHA) is a leading provider of innovative healthcare technology solutions, including diagnostic imaging and healthcare information technology. We deliver advanced imaging and IT solutions designed to improve patient care and clinical workflows.

As a division of Konica Minolta, Inc., a global organization with a presence in 150 countries, KMHA is committed to delivering value and developing solutions that support better decisions in healthcare. Guided by a philosophy of creating new value for customers and society, Konica Minolta Healthcare continues to evolve and advance healthcare technology.

Equal Opportunity Employer

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.