Business Systems Analyst
United IT
Senior Business Systems Analyst
We are seeking a highly technical and experienced Senior Business Systems Analyst to design, implement, and optimize complex contact center routing solutions within a global enterprise environment. This role demands deep expertise in contact center technologies (especially Genesys), system integration, and routing architectures, along with the ability to collaborate effectively across technical and business teams. The candidate will play a critical role in enabling seamless, scalable, and efficient customer contact experiences
Required Technical Skills
- 5+ years of experience in contact center technologies, specifically Genesys or other enterprise contact center platforms.
- Proficiency in Genesys Routing strategies, including ORS, URS, and GRE.
- Experience with API-based integrations, including REST, SOAP, and Web Services.
- Strong skills in SQL, data analysis tools, and reporting frameworks (e.g., Tableau, Power BI).
- Familiarity with JIRA, Confluence, and Agile project management tools.
- Business Systems Analyst IILocation: Irving, TX 75039 Employment Type: Contractor - Onsite Openings: 1 Duration: 91 Days Shift: Monday-Friday, 9:00 AM - 5:00 PM Education Required: Associate Degree (Proof required) Experience Required: Minimum 3 years (Healthcare provider...SuggestedFor contractorsMonday to FridayDay shift
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$73.15k - $101.01k
..., Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange. Overview The Lead Business Systems Analyst will contribute to, produce, and manage client deliverables relative to our multi-channel marketing engagements, serving as...SuggestedFull timeTemporary workFreelanceWork at officeLocal areaRemote workWorldwideWork visaFlexible hoursShift work- ...level understanding of assigned clinical/business operations, processes, and workflows;... ...customer expectations; Mentor assigned Analysts; Facilitates cross training of team members... ...escalates issues and/or concerns with customer/system service expectations. Maintains...SuggestedFull timeMonday to Friday
- ...Requirements ManagementElicit, analyze, validate, and document business requirements from stakeholders.Create and maintain comprehensive... ...& Technical SupportCollaborate with development teams on system integration requirements.Understand and document data flow between...Suggested
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$52k - $105k
...culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst within PNC's SRC organization, you will be based in Pittsburgh, PA, Columbus, OH, or Strongsville, OH, Birmingham, AL or...Full timeTemporary workPart timeWork experience placementWork at officeDay shift$75k - $95k
...Business Systems Analyst Optional Work from Home • WTG Denver - DENVER, CO 80202; WTG Dallas - Dallas, TX 75225 Overview Salary Range $75,000.00 - $95,000.00 Salary/year Description WTG is a leading provider of customized and reliable natural gas infrastructure...Local areaWork from homeShift work- ...Duties: Business systems analysts are responsible for the analysis, adjustment and restructuring of different aspects of a business. It is a business systems analyst's responsibility to ensure that a business's structure is meeting top output efficiency....Work at officeFlexible hours
- ...Business Systems Analyst - COMMANDseries Construction Industry and/or Cement Distribution Knowledge Direct Hire or CTH (6 Months) Must be US Citizen, Green Card Holder or EAD-GC Location is US Based - Preferred locations are Dallas, Houston, Birmingham, San...
$55 per hour
...Mid-Level Business System Analyst Looking for candidates regarding the following: Position Mid-Level Business System Analyst x 3 Location Jersey City, NJ / Tampa, FL / Dallas, TX Duration 6 Month Contract To Hire Pay Rate $55/HR Interview Type...Contract work- ...Dallas, United States | Posted on 12/05/2025 Working Title: IT Business Systems Analyst Location: Remote Position Summary We are seeking an IT Business Systems Analyst with very strong SQL skills and direct UCPath experience. These two qualifications are required...Remote work
- ...Business System Analyst Whitley Penn, one of the nation's leading audit, tax, and advisory firms, is looking for a Business System Analyst to join our team! The Business Systems Analyst will serve as the primary liaison between business stakeholders and software...Full timeWork at officeLocal areaMonday to Friday
- ...Job Description Job Description Tittle: Business Systems Analyst Location: Pittsburgh, PA or Dallas, TX or Birmingham, AL Cleveland, OH or Phoenix, AZ Work Mode : 5 Days Onsite Duration: Contract to Hire Years Of Exp Required: 8+ Years Function of the Group...Contract workFlexible hours
$50 - $70 per hour
...Job Description Job Description Position: Business System Analyst Location: Dallas, Texas Duration: Contract Job ID: 171425 Job Overview: We are seeking a skilled Business System Analyst to join our team on a 5-month contract basis initially. The...Full timeContract work- Business Systems AnalystApex Systems is a world class technology services business that incorporates industry insights and experience to deliver... ...visions.Apex has an opportunity for a Business Systems Analyst in the Dallas, TX area. Here are the details:Position: Business...
- Business Systems AnalystThis role serves as the liaison between the business unit, product team, and the systems development team. You define... ...in agile development.Qualifications:8+ years of business analyst experience5+ years of forward mortgage originations industry...
- ...Job Title: Business Systems Analyst Job Location: Dallas, TX Job Type: Contract Job Description: Support Amazon Connect contact center and IVR migration initiatives from discovery through implementation, deployment, hypercare, and post-production support...Contract workWork at office
$110k - $120k
...Sr. Business Systems AnalystSince our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to... ...minimum of relevant experience5 years of experience in a business analyst role demonstrating understanding of business software...Local area- ...Senior Business System Analyst – PricingRootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services in the US. We are actively seeking Senior Business System Analyst – Pricing for one of our direct client in Dallas,TX.Locations...Contract work
- ...Senior Business Systems AnalystSkills: Good communication skills (both written and verbal) and ability to translate business processes into functional specifications required. Business Process Management and Modeling Data Modeling Graphical User Interface Design and Application...
- ...Business Systems Analyst - RemoteUpland Capital Group, Inc. is an AM Best rated "A-" VIII specialty property/casualty insurer headquartered in Dallas, Texas. Through its wholly owned insurance carrier, Upland Specialty Insurance Company, the company markets, underwrites...Work at officeRemote work
- ...Senior Discovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelCGS is seeking a dedicated Senior Discovery Business and System Analyst to join a fast-paced and hard-working team to assist with any legal accounts. As a Senior Discovery Business and...Full timeFor contractorsWork at officeFlexible hours
$62.9k - $139.3k
...Salesforce Business Systems Analyst This is an onsite position located at our client site in either Dallas, TX, Pittsburgh, PA, Cleveland, OH, or Birmingham, AL. As a Salesforce Business Systems Analyst, you will bridge the gap between business needs and technology...- ...Senior Business Systems Analyst Category: Business Analysis (functional and technical) Main location: United States, Texas, Dallas Position ID: J0726-1272 Employment Type: Full Time Position Description: CGI is looking to hire a Senior Business Systems Analyst...Permanent employmentFull time
- ...IT Business AnalystLocation: RemoteMust-Have:8+ years in management consulting, strategy, or organizational transformationFocused on change, transformation, and operating model expertiseExperience driving change, business process redesign, or operating model improvementsProven...
- ...Salesforce Business System AnalystRootshell Enterprise Technologies Inc. is a recognized provider of professional IT Consulting services... ...the US. We are actively seeking a Salesforce Business System Analyst for one of our direct client in Dallas, TX. Please share your...Contract work
- ...Application System Analyst II Location: Irving, TX | Department: IT Operations and Support Services | Employment Type: Full Time The... .... The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application...Full time
- ...Business Systems Analyst ConsultantAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture...
$70.8k - $156.7k
...Technical Business Systems AnalystThis role will require someone at our client site 5 days a week in Pittsburgh, PA, Cleveland, OH, or Dallas, TX. CGI is looking to hire a Technical BSA with experience, specializing in designing secure, scalable, and high performance...
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