Service Technician - Hickory, NC

Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you're not just taking a job — you're becoming part of a global legacy that builds the future, one pour at a time.

Summary: This position is located in Hickory, NC - Act as the Putzmeister Service Representative at our local service centers in the assigned region, building and maintaining business relationships that position Putzmeister as a provider of Premier Product Support. Establish a regular communication and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives.

Essential Duties and Responsibilities:

Manage time and territory of our local service centers to provide timely and effective resolution of customers’ equipment problems and concerns, often in difficult situations. Coordinate with customers, often on very short notice, to perform in-depth troubleshooting of electrical, hydraulic, mechanical, and interrelated problems. Communicate information professionally regarding repairs, production issues, product quality, and customer-related issues. Provide in-service or commissioning new equipment at customer locations. Complete handover documentation. Provide professional training on machine operation, troubleshooting, and repair techniques to customers. Provide technical support to the agent or customer via multiple channels (email, telephone, text, etc.) and manage warranty and goodwill issues and concerns. Coordinate boom inspections and welding repairs as needed for customers. Provide and complete the required documentation for records. Market and support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty). Aid in the evaluation and selection of potential Service Centers (dealers).  Assist and measure service centers against established PM Service Standards. Prepare timely, well-written, and concise service reports and file them weekly.
Keep abreast of industry technology and trends, including concrete pumping applications and processes. Travel 50% +/- Perform additional duties as requested or required.

 

 

Qualifications:

Excellent communication skills 5-10 years of technical experience In-depth knowledge of mobile hydraulic, electrical, and mechanical systems Multilingual a plus (German and/or Spanish) Concrete Industry experience a plus

 

Education/Certification/Training:

Bachelor’s degree in engineering or related field, or Associate/certification in heavy equipment technology, industrial technology, or equivalent experience. Mandatory safety training (see “Total Compliance Management” program).
On-the-job training.

 

 

 

Work Environment/Physical Demands:

While performing the duties of this job, the employee is regularly exposed to dust and to working near moving mechanical parts; occasionally exposed to chemicals, is regularly exposed to outdoor weather conditions, which may at times be extreme and the employee is occasionally exposed to very loud noise.

 

Proper work attire, steel-toe safety shoes, and safety glasses/goggles must be worn at all times as required by the jobsite.

 

While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequently required to push and pull.

 

The employee is regularly able to lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds.

 

Specific vision abilities required by this job include close, peripheral, and focusing.

 
The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job. may be inherent in the job.

Benefits

Comprehensive benefits (medical, vision, and dental insurance) Company paid Hospital Indemnity/Accident Insurance HSA – incentives for company contributions FSA Plans Company-paid Life Insurance Company paid Short-term/Long-term Disability Paternity Leave 401K plan with company match Profit sharing  Company events Education Reimbursement Boot Reimbursement Uniform Program Employee discount program

 

FLSA Status:  FFFFFFFF650400001000060043006800650063006B003100000000000000000000000000000000000000000000000000  Exempt   FFFFFFFF6504000010000000000001000000000000000000000000000000000000000000 Indirect Revision #: Est May 2026

 

  FFFFFFFF6504000010000000000001000000000000000000000000000000000000000000 Non-Exempt   FFFFFFFF6504000010000000000000000000000000000000000000000000000000000000 Direct Approved By: JB

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