ASSISTANT CASE MANAGER, DRC

Job Title

Responsibilities

This position provides case management support for a Community Resource Center checking in participants and assisting Case Managers with case coordination, case management, and documentation. Learns, uses and models the Principles of Effective Intervention (What Works) through evidence-based practices in all interactions with participants and staff members.

Primary Duties and Responsibilities

• Greets participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.
• May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.
• Completes initial intake process with participants to completion, including intake paperwork, input into Company database and assignment of groups and other services.
• Provides general office administration duties including answering phones.
• Provides general customer service to all who enter the facility, including participants, customers and the general public.
• Assists Case Managers with case coordination, communication with appropriate agencies and preparation and distribution of reports.
• Assists in managing a participant caseload using the Principles of Effective Intervention (What Works). Conducts risk/need assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants' progress or regress in Company database.
• Facilitates evidence-based CBT programs and other life skills programs to participants in groups each week. Documents participants' attendance, participation and progress in case management software.
• Develops and monitors the participant's progress relative to their Case Management Plan through all phrases of the program. Files, prepares charts and performs data entry as assigned.
• May be responsible for office opening and closing procedures.
• May collect participant payments, post payments on Company database, and make daily cash deposits.
• May be responsible for installing and removing electronic monitoring equipment on participants and forwarding documentation to the appropriate agencies.
• May transport participants to the center, community service events, job fairs, employment centers, clinics, using a Company vehicle.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

• High school diploma required; Baccalaureate Degree in Social Services preferred.
• Bi-lingual (English/Spanish) skills preferred.
• College coursework in Human Services or business discipline preferred.
• Minimum of six months experience in Human Services field with direct participant services preferred.
• Minimum of six months experience working with minority populations preferred.
• Must be 21 years of age with at least five years driving experience if required to transport participants.
• Valid State driver's license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.
• Ability to safely operate a motor vehicle if required to transport participants.
• Good customer service skills.
• Effective communication skills with internal and external contacts at all levels.
• Good organizational skills and attention to detail.
• Solid computer skills and proficiency with MS Word and Excel.
• Basic database skills.
• Basic math skills.