Manager, Sales Operations and Analytics

CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.Job SummaryThe Manager, Sales Operations & Analytics is responsible for leading the delivery of actionable insights that support day-to-day operations, strategic planning, and overall organizational performance. This role oversees a team of analysts and leads analytics initiatives of moderate to high complexity, ensuring the development of scalable reporting, robust data models, and consistent metrics across the organization. The Manager partners cross-functionally to drive process improvements, enhance productivity, improve financial visibility, and elevate internal customer satisfaction. This role combines hands-on technical expertise with leadership, guiding the use of SQL, Power BI, and advanced analytical techniques to solve complex business problems and enable data-driven decision-making.Essential FunctionsLeads, mentors, and develops a team of Sales Operations Analysts, Sales Enablement Specialists, & Data/Business Analysts fostering technical growth and analytical rigor.Establishes team priorities, workload distribution, and performance expectations aligned with organizational goals.Promotes best practices in data analysis, reporting, documentation, and stakeholder engagement.Provides coaching and quality oversight on analytical deliverables and insights.Leads and oversees analytics projects of moderate to high complexity, ensuring alignment with business strategy.Defines and standardizes reporting frameworks, data definitions, and KPI structures across functions.Translates business needs into scalable analytical solutions and reporting capabilities.Ensures consistency, accuracy, and reliability of reporting and datasets.Oversees development, maintenance, and enhancement of operational, financial, and performance dashboards, reports, and datasets.Establishes data governance practices to ensure compliance, integrity, and usability of enterprise data.Guides the design of data models and reporting architecture to support evolving business needs.Directs advanced ad hoc analysis across disparate systems to identify trends, root causes, and improvement opportunities.Reviews and validates analytical outputs to ensure insights are accurate, actionable, and aligned with business context.Drives proactive identification of business risks and opportunities through data analysis.Oversees the use and optimization of SQL, Power BI, and other BI tools across the team.Leads or sponsors system implementations, enhancements, and transitions of metrics into new platforms.Partners with IT and data engineering teams to improve data infrastructure and accessibility.Acts as a strategic partner to business leaders across operations, finance, and other functions.Serves as a senior liaison for internal and external data providers and stakeholders.Resolves cross-functional data definition conflicts and ensures enterprise alignment on key metrics.Guides stakeholders in interpreting data and applying insights to business decisions.Oversees development of reporting to monitor performance, optimize staffing, and support planning activities.Drives improvements in workflows by introducing new metrics and early-warning indicators.Ensures delivery of recurring and ad hoc analysis on productivity, quality, financial performance, and trends.Establishes standards for documentation, dataset management, and analytical processes.Leads continuous improvement initiatives to enhance reporting efficiency and effectiveness.Ensures adherence to company policies, procedures, and data governance standards.Required/Preferred Education and ExperienceBachelor’s degree in Business, Analytics, Information Technology, or a related field required.6+ years of experience in data analytics, business analysis, financial analysis, or related fields required.3+ years of experience in a leadership or team lead capacity required.Strong experience designing datasets, writing SQL queries, and building reporting solutions.3+ years working with Power BI and Microsoft BI technologies (SQL Server, SSIS, SSAS, SSDT) preferred.Proven ability to lead complex analytical initiatives and deliver actionable business insights.Experience working in cross-functional, operational analytics environments required.Experience with machine learning, AI, or predictive analytics is a plus.Equivalent combinations of education and experience will be considered.Knowledge, Skills and AbilitiesStrong leadership, coaching, and team development skills.Advanced analytical, problem-solving, and critical thinking abilities.Deep expertise in SQL, data modeling, and BI/reporting tools (Power BI required).Ability to manage and integrate data across multiple systems and platforms.High proficiency in Excel, databases, and presentation tools.Familiarity with JIRA and advanced analytics concepts preferred.Excellent communication skills with the ability to translate complex analysis into clear business insights.Strong project and stakeholder management capabilities.Ability to balance strategic thinking with hands-on execution.Proactive, innovative, and results-driven with a focus on continuous improvement.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Standing - OccasionallyWalking - OccasionallySitting - ConstantlyTalking - OccasionallyHearing - OccasionallyRepetitive Motions - FrequentlyZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.The annual salary for this position is:$140,000.00 to $160,000.00This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at . Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.SummaryLocation: Pittsburgh, PAType: Full time