Full-Time Team Lead

Park Team Lead About the Role Team Leads report to and support the park’s management team by providing on-the-spot leadership. When busy, they jump in where help is needed and provide managers with updates and handle customer service issues. Responsibilities include: Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible. Providing hands‑on support to Team Members by jumping into any department when extra help is needed (i.e., café, birthday parties, front desk, etc.). Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves). Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected. Help maintain a clean environment and perform janitorial duties throughout the shift. Complete any incident reports that happened during the shift. Assist with initiating and coordinating opening or closing park procedures. Help ensure any additional shift duties outlined for that day are complete before leaving. Qualifications 18 years of age or older. Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences. Minimum of 6 months of work experience ideally within a high‑volume customer service industry such as retail, restaurant, fitness, or recreation. Retail sales and/or amusement park or entertainment industry experience are all considered a plus. Able to stand for long periods of time and lift a minimum of 20 pounds. Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems. Is available to work nights, weekends, and holidays as needed. Is reliable, coachable, self‑motivated, and organized. Compensation: $18.00/hr. Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. #J-18808-Ljbffr Sky Zone