Evening Runner - Harwood House

Job Description

Job Description

Salary: $14.00 + tips

The historic Harwood House at Quinn's Hot Springs Resort is looking for Runners to support our Servers. The recipient of multiple awards on Distinctly Montana's list including Best Date Spot, Best Wine List, and a Finalist Best Fine Dining, we are definitely a desired dining destination! We are consistently booked every single night, every night is Saturday night at Quinn's!

Our Mission at Quinn's Hot Springs Resort is HAPPINESS. Our Runners play an integral role in helping us accomplish our Mission. This is done by providing timely support to our Servers, offering phenomenal customer service and contributing to our guest's fantastic dining experience. This is a great opportunity entry level opportunity to start out in the restaurant/hospitality industry. This is a tipped position and successful Runners often move up into serving roles.

We currently have openings for evening runners (3:30 p.m. - 10 p.m. approximately) . Current schedule is Thursday - Sunday.

Candidates must be able to work weekends/holiday as needed.

Tasks/Responsibilities (including but not limited to):

• Greeting guests quickly and pleasantly when taking food and beverage items to them.
• Gathering and communicating requests to the Server as needed.
• Providing prompt and attentive service by making sure drinks are filled, food is delivered promptly, empty plates are cleared, and regularly ensuring guest needs are taken care of.
• Addressing customer service issues and communicating with Servers/Management as needed.
• Constantly monitoring the tables for empty dishes to be cleared from tables and clean tables are reset.
• Memorizing the floor/table layout in order to identify tables by their assigned number.
• Familiarizing yourself with the dessert menu in order to present the dessert tray, explain all items, make recommendations, and prepare desserts for the customers at the Servers request.
• Familiarizing yourself with the salad line in order to properly prepare salads selected by the guests.
• Familiarizing yourself with the menu and all items on the menu so you can properly "run" food orders to the proper table, distribute meals to the correct people, and answer questions about menu items if necessary.
• Communicating with other support staff such as Runners and Hosts and with Servers to ensure guest needs are being met, tables are being cleared in a timely manner.
• Always follow all food safety and cleanliness rules and regulations.
• Candidates must take required certifications within established timeframe (Alcohol Training and Food Service Training).

Required Skills/Abilities:

• Teamwork attitude is a must.
• Willingness and ability to collaborate
• Ability to work in a very fast paced environment.
• Excellent verbal communication skills.
• Excellent listening skills.
• Cash handling skills, ability to count back change.
• Exceptional multi-tasking, time management, and organizational skills.
• Ability to maintain composure and positive attitude during extremely busy times.
  
• Willing/able to work flexible schedules, including weekends

Experience:

• This is a great entry-level position

Physical Requirements:

• Capable of being physically active for long periods of time.
• Ability to be on your feet for the entire shift
• Able to lift up to 25 lbs unassisted.
• Ability to balance trays containing food and beverages.
• Ability to regularly bend, stoop, lean, and twist your body.

Benefits:

• Group Health Insurance (FT employees)
• 401(k) Retirement with company match
• Holiday Pay
• Aflac
• PTO for FT employees (32+ hrs per week)
• FREE Soaking for employee and a guest
• FREE lodging benefits
• Meal benefits
• Rewards & Recognition
• Employee Referral Program
• Discount pricing in the gift shop and coffee shop
• ...and MORE