INFINITI Service Advisor

Join Our Winning Team At Cerritos Nissan

Do you have a passion for cars and find excitement in the latest designs and features, then we want you on our team! We are currently looking for talented individuals to join the sales team at Cerritos Nissan. Working with us is a great way to launch a career in auto sales, and it's a great way to learn more about the industry. Here, you'll get the opportunity to learn more about the industry while meeting new people. How exciting is the chance to drive a variety of amazing vehicles each day while helping someone make a decision on purchasing a vehicle?

Why Join Our Winning Team?

Our team is full of talented and skilled people who find it a pleasure to take care of our customers. Today, many clients have the luxury of finding information online. Here at Cerritos Nissan our sales team are just as knowledgeable about the information on features and benefits of our vehicles. Our team is entrusted to advise our customers, helping them make the best decision to meet their needs. Come and apply with Cerritos Nissan today.

Benefits:

• Medical, dental and vision insurance
• Life insurance available
• 401(K)
• Paid vacation
• Paid sick time
• Disability available
• Flex spending plan
• Employee discounts

Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications:

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.