Patient Concierge at Endoscopy Center

Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases.

We are WAGI

WAGI is seeking a Full-timeFront Desk Coordinator to join our endoscopy surgery center. The Front Desk Coordinator welcomes patients and visitors in person or on the telephone, answering or referring inquiries and checking patients in for procedures. Optimizes patients' satisfaction, meets, and greets patients while speaking politely and clearly with all focus on the patient.

Responsibilities

• Efficiently answers multiple phone lines and directs calls as appropriate
• Responds to patient questions, including billing questions, promptly
• Obtains and verifies patient demographic and financial information; enters patient registration information into the EMR (Electronic Medical Records) accurately
• Ensures the chart and necessary forms are prepared for patient procedures
• Scans completed procedure packets into EMR
• Reviews completed procedure records for accuracy and tasks staff and providers for any items missed
• Reviews schedule for gaps and works to consolidate blocks. Informs Charge Nurse or Nurse Manager of any problem with the schedule (e.g., no shows, cancellations, delays).
• Collects patient copays and balances due
• Processes and prepares outgoing mail, including mailing materials to patients as needed, with attention to detail to ensure accuracy of paperwork
• Maintains inventory of office supplies, including toner for printers and copiers in endoscopy suite
• Keeps reception area neat and clean
• When directed, can initiate 911 call and direct EMS responders into endoscopy suite.
• Attends and contributes to staff meetings.
• Other tasks and duties as assigned.

Qualifications

• High school graduate or equivalent required
• Minimum of one (1) year experience in a medical office setting, with a working knowledge of medical terminology preferred
• Experience and/or training in medical office protocol preferred
• Knowledge of medical terminology preferred
• Previous gMed experience preferred

Skills and Abilities

• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to operate a computer
• Proficient in Microsoft Office products, specifically Excel and Word
• Ability to multitask in a fast paced environment

Physical Activities and Requirements

• Ability to work independently with minimal supervision and prioritize tasks
• Excellent verbal and written communication skills
• Strong computer skills with the ability to learn new software and proficiency in Microsoft Office products, specifically Excel and Word
• Basic math skills
• Ability to multitask in a fast-paced environment with accuracy and professionalism
• Occasional travel may be required to other local locations on an as-needed basis to back-fill for vacations, etc.

Washington Gastroenterology has an excellent compensation and benefit package that includes the following:

Employees (and their families) who work full time (defined as working 30 or more hours per week) will be eligible for medical, dental, vision, long-term disability, accidental death and dismemberment, and basic life insurance . In addition employees are able to enroll in our company’s 401(k) plan which includes a company provided safe harbor contribution of 3% of annual earnings and the potential for a company discretionary profit sharing contribution.

All employees will be eligible to accrue PTO at a rate of .04 hours per payroll hour (1.6 hours for a 40 hour week) which can be used for and exceeds the required mandatory WA State and other local ordinances. In addition, full time employees will be eligible for a Vacation accrual with a maximum annual accrual of 77 hours as a new hire.

WAGI has 8 standard Holidays each year for which full time employees are eligible to receive paid holiday. In addition, full time employees will be given 1 Float Holiday each year that they can schedule.

This is an Hourly position and the anticipated Compensation range is $20.00 - $24.00. The hired applicant is also eligible for annual discretionary bonuses.

Equal Opportunity Employer, including disabled and veterans.