Crew Scheduling Operations Manager

Summary The Manager of Crew Scheduling Operations is responsible for the management and success of the 24/7/365 Crew Scheduling department and ensures excellent customer service for all Allegiant crew members, on‑time performance, operational integrity, and legal compliance. The Manager is also responsible for regular reporting of operational trends, events, and coverage issues to the Senior Manager of Crew Services Operations and Operations Control Center (OCC). Visa Sponsorship Available: No. Minimum Requirements Bachelor’s Degree (or equivalent work experience). Authorized to work in the United States per the Immigration Act of 1986. Must pass a criminal background check. Minimum 3 years of experience in an operational role, preferably crew scheduling. Minimum 2 years in a supervisory or higher role. Excellent computer skills, including Microsoft Office suite, Microsoft Teams, and SharePoint. Ability to work effectively in a high‑pressure environment. Excellent problem‑solving skills with a desire to resolve conflicts. Sound judgment and discretion. Proficiency in reading, writing, and speaking English to understand instructions, directives, and ensure safety, as well as to interact with customers and team members. Proven knowledge and complete understanding of the applicable Federal Aviation Regulations (FARs). Preferred Requirements Experience with collective bargaining agreements. Understanding of recruiting and hiring processes within Allegiant. Experience in developing and documenting processes. Experience in developing training curriculum. Understanding of staffing and headcount models related to crew services. Experience overseeing a 24/7 department. Job Duties Work with Network Planning on improvements to the flight schedule and planned buffers. Work with Crew Planning on reserve levels, determining reserve callout periods, and the crew member headcount model. Collaborate with Flight Crew Operations on temporary duty assignment allocations and evaluating staffing levels for future months. Maintain positive relationships with union leadership and communicate openly regarding crew scheduling matters. Analyze and report on changes to regulatory or collective bargaining rules and the impact on required headcount. Ensure the department is staffed in alignment with the approved budget and manage the department headcount model. Represent the department at operational meetings, providing statistics and data as pertaining to crew scheduling. Lead the charge to maintain a customer‑service mindset within the Crew Scheduling department and continually strive to improve the crewmember experience. Serve as negotiations support and subject‑matter expert during collective bargaining negotiations. Ensure new schedulers are trained on FAA regulations, CBA rules, and company policies and procedures. Ensure all schedulers remain trained at a high level of proficiency and are current and qualified. Develop and deliver Crew Scheduling annual employee performance reviews and quarterly reviews. Work with the Crew Resources department to ensure training aligns with the department’s needs and processes. Interact with corporate departments including Flight Crew Management, Operations Control Center (OCC), Revenue Planning, Scheduling, Crew Payroll, Team Member Travel, Training, Finance, and Senior Management. Develop standard operating procedures (SOPs) for the Crew Scheduling department to ensure consistent application of work rules and policies. Report on reserve utilization, net reserve coverage, and crew productivity metrics; strategize with OCC and Crew Strategy on operational needs. Establish and maintain a continuous feedback loop with Team Member Travel leadership to ensure a cooperative environment. Meet regularly with supervisors of Crew Services to communicate updates, provide guidance, and gain feedback. Ensure Crew Scheduling has the office space, equipment, and resources required for efficient operation. Communicate and coordinate with the Senior Manager of Crew Services Operations regarding deficiencies or need for corrective action. Ensure direct reports understand and apply the Customer Commitment and customer service standards to their daily responsibilities. Model Allegiant’s customer service standards in personal actions and when providing leadership direction. Respond to, attend, and represent as point of contact to ad‑hoc meetings during emergencies or severe weather events. Other duties as assigned. Physical Requirements The Physical Demands and Work Environment describe those that must be met by a Team Member to successfully perform the essential functions of the role. This includes regular standing, sitting, talking, hearing, seeing, reaching, stooping, kneeling, and using hands and fingers to operate a computer, keyboard, printer, and phone. The role may require lifting, pushing, pulling, or carrying up to 20 lbs. It may require working various shifts/days in a 24‑hour situation, with regular attendance as a requirement. The work environment involves moderate noise, temperature and light fluctuations, confined spaces, and extended computer use. Some travel may be required. Essential Services Provider Allegiant, as a national air carrier, is deemed an essential service provider during declared national and state emergencies. Team members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state, or federal orders. EEO Statement We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Benefits Profit Sharing Medical/Dental/Vision/Life/Disability Insurance Medical Travel Reimbursement Legal, Identity, and Pet Insurance 401(k) with employer match Employee Stock Purchase Plan Employee Assistance Program Flight Benefits Paid vacation, holidays, and sick time #J-18808-Ljbffr Allegiant