HVAC Technical Support Specialist

Auer Steel Heating Supply Co

Madison, WI

Job Description
Job Description
This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.WHY JOIN AUER STEEL?Competitive Pay Based on ExperienceComprehensive Benefits Package for Full-time EmployeesFlexible Work Schedules - Summer Flex Hours, First Shift, No WeekendsPaid Time Off - Sick, Vacation, Personal, Jury Duty, Holidays, VolunteerWellness Challenges, Incentives, and CoachingRetirement Plan Options w/ a Company MatchAND SO MUCH MORE!We are currently hiring a Technical Support Specialist to work out of one of our locations in Neenah, WI OR Madison, WI. This position is responsible for providing post sale customer support for the heating and cooling equipment that we sell. WHAT DOES THIS POSITION DO?Provide basic troubleshooting and installation assistance of HVAC/R equipment.Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.Provide technical documentation to contractors, engineers and other personnel.Document call information in the event additional follow-up is required.Conduct training classes on basic installation and troubleshooting techniques.Other duties as assigned. WHAT IS REQUIRED?A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.Exceptional communication and presentation skillsBasic Computer Skills, Microsoft WindowsA desire to learn everything there is to know about assigned products.Resourcefulness and vision3+ years of experience in the installation and service of HVAC/R equipmentStrong written communication and customer service skillsAt Auer Steel, our people are truly the company's biggest asset. As a team, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you."Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.
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