Product Support Specialist 1

Product Support Specialist 1We are seeking a full-time Product Support Specialist 1 at Garmin's location in the Greater Denver area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.Essential Functions:Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formatsDisplay strong customer support skills and always maintain professional interactions with Garmin customers and co-workersBecome knowledgeable in the specifications, capabilities and operation of Garmin productsRemain current on changes in policies, procedures, and product offeringsAccurate and timely completion of tasks and/or projects of basic complexity within defined processThoroughly document work in an organized and timely mannerWork a consistent and reliable schedule as identified by managementWork collaboratively and professionally in a team environment with other Garmin associates to achieve goals including seeking out opportunities to assist team members, sharing ideas and information freely and positivelyConsistently communicate with accounting department to resolve issues related to ordersDemonstrate ability to find creative solutions to order and exchange questionsAnswer mildly complex questions from Product SupportBasic knowledge of key systemsBasic Qualifications:High School Diploma or GEDDemonstrated interest for the product segment and interest in developing product knowledgeDemonstrated customer service expertiseProficient verbal, written and interpersonal communication skillsPersonal or professional demonstrated technical aptitude, problem solving and troubleshooting abilityMust exhibit professionalism, be team-oriented, possess a positive attitude and work well with othersExcellent time management and follow-up skillsDemonstrated reliable and predictable attendanceDemonstrated computer skills and ability to navigate multiple screensDesired Qualifications:Experience with ZenDeskFluency in Spanish, Portuguese and/or French languages in addition to English