Director, Payment Operations

The Work Director, Payment Operations – San Francisco Office We are building a world where value moves like information does today. In this role you will build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery, supporting Ripple’s core payment products and ensuring reliable, fast, and repeatable execution. What You’ll Do Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products. Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties. Support exchange and bank connectivity, integrating data into core operational processes. Lead the transformation of reconciliation from manual to automated across a suite of products. Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions. Become a go‑to expert on finance operational flows by documenting and refining existing processes with key partners. Support a globally distributed customer base for our 24/7 offerings, including weekend and holiday activity. What You’ll Bring 10+ years in operations supporting payment services, trading, or middle office, with at least 3–5 years in a leadership capacity. A sharp eye for detail and the ability to stay organized and solve problems in a fast‑moving environment. Familiarity with payment services, collections, markets, and instruments (e.g., OTC, crypto, derivatives) and core reconciliation principles. Comfort working in Google and Microsoft applications (ideally Excel and VBA). Experience building and/or supporting connectivity with banks, exchanges, or crypto platforms. Exposure to automation initiatives and SQL query creation for daily operations is preferred. Salary: $208,000—$260,000 USD (CA annual base salary range; excludes equity or additional compensation). Benefits include competitive salary, bonuses and equity, health and mental‑health care, retirement plans, family‑planning benefits, and paid leave among others. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. #J-18808-Ljbffr Segment (Twilio)