Area Service Sales Representative Trainee-NY

Area Service Sales Representative Trainee

Under general supervision, installs, services, repairs, and warranties product on site; schedules and performs maintenance and field sales support work; actively promotes growth of the territory; ensures all ongoing service needs are met with a sense of urgency and professionalism while maintaining the highest safety, quality, and cost effectiveness; partners with sales to drive new growth and revenue; performs advanced customer support activities, and performs related duties as assigned.

Reports to:

• Field Service Manager for service-related activity
• Area / Regional Sales Manager for sales-related activity

Examples of Duties and Responsibilities:

• Performs service calls and responds in a timely manner;
• Provides technical support;
• Performs pre-service job consultations and site visits in order to assess client's needs;
• Prepares customer quotations;
• Conducts training on application, start-up, utilization, and repair procedures;
• Submits accurate, prompt reports for billing of completed work;
• Reviews and maintains service parts inventory levels;
• Advises customers on performance and service requirements of products;
• Accompanies Area Sales Manager on visits and calls to engineers, distributors, original equipment manufacturers (OEMs), contractors, and other existing and potential end users;
• Identifies service and sales opportunities, and escalates to appropriate channel;
• Collaborates with sales, engineering, manufacturing, service, and marketing to drive business process improvement, customer satisfaction, and future sales;
• Regular punctuality, attendance, and absence reporting in conformance with company policies is essential to the successful performance of this position; and
• Fully comply with company rules, policies, procedures, and safety guidelines to ensure safe and effective operations.

Qualifications Guidelines:

Any combination equivalent of, but not limited to, the following:

Experience/Training/Education:

Advanced experience and training in assembly, installation, service and repair of all product lines; trained in company safety policies and procedures; trained at Cla-Val service school; and trained in customer and vendor relations.

Knowledge/Skills/Abilities:

• Excellent communication skills with ability to interact with customers, engineers, distributors, vendors, contractors, governmental representatives, and internal personnel;
• Ability to assess customer service needs and prepare quotations;
• Ability to interact with customers to develop and strengthen business relations;
• Self-starter with the ability to multi-task and reprioritize duties throughout the day;
• Ability to plan, schedule, organize, and prioritize work without supervision;
• Considerable knowledge of all product lines;
• Ability to read and interpret engineering drawings, schematics, and blueprints;
• Advanced knowledge of basic assembly and repair procedures and principles of hydraulics;
• Computer literacy and able to learn job related software programs;
• Ability to work in confined spaces;
• Ability to make effective service presentations; and
• Knowledge of company products, pricing, and technical specifications.

Physical Requirements:

• Ability to reach, stretch, bend, lift, move and carry objects weighing 50 pounds or less;
• Ability to move heavier objects with the assistance of others or by using mechanical devices;
• Ability to operate a motor vehicle; and
• Ability to perform essential functions of the job, as defined:
1. Reasonable accommodations provided upon request.

Special Requirements:

• Possession of a valid driver license;
• Acceptable driving record;
• Possession of a valid Confined Space Entry training certificate;
• Ability to use required personal protective equipment (PPE) and safety equipment;
• Ability to work in valve service areas; and
• Ability to travel on company business as required.

Griswold Industries is an Equal Opportunity Employer - BY CHOICE Griswold Industry's VEVRAA AAP is available to any employee or applicants for employment to inspect upon request. The AAP is available for inspection in the Human Resources office, located at 860 W. 17th St, Costa Mesa, CA 92627, between the hours of 7:00am and 2:00pm, Monday through Friday, with the exception of holidays and shutdown periods.