For-Hire Licensing Inspector Supervisor

Overview King County Records & Licensing Services (RALS) invites applications from experienced regulatory professionals to be considered for the Project/Program Manager III position. This role leads and supervises a team of licensing inspectors, ensuring compliance with and enforcing King County Code and ordinances for taxicabs, for‑hire driver licensing, and transportation network companies (TNCs). The position provides program oversight to operations, personnel activity, and performance management, and develops and implements county/department/division initiatives. It reports to the Licensing Operations Manager. Scope of Job Duties Prioritize, schedule, and assign daily work, establish and adhere to agency goals, and supervise and support licensing for‑hire inspectors. Experience leading, coaching, and motivating employees to work to their full potential. Strategize, organize, and coordinate field compliance activities, education, and enforcement efforts with for‑hire industry stakeholders. Develop and maintain policies and procedures related to the King County for‑hire compliance and enforcement program. Organize, coordinate, lead, and perform regularly scheduled field inspections for drivers, vehicle licensees, regional dispatch agencies, and TNC licensees. Conduct periodic performance evaluations, monitor work quality and quantity, establish performance metrics, and coach, counsel, and mentor based on those metrics. Discuss individual performance with employees and recommend training or development plans; take corrective measures including counseling, written reprimands, and letters regarding disciplinary actions. Perform investigations and inspections, including interviewing witnesses, collecting evidence, determining or recommending courses of action, completing investigation reports, issuing written warning notices and citations. Foster positive and effective relationships with interagency contacts and internal and external partners. Perform other duties as assigned. Qualifications Demonstrated background providing excellent customer service and the ability to prioritize and delegate tasks. Strong command of the King County for‑hire code (chapters 6.64 and 6.65) and City of Seattle Municipal Code (chapters 6.310 and 6.311) as well as related public rules, Washington Administrative Code (WAC), and Revised Code of Washington (RCW). Experience successfully leading and supervising people while establishing and maintaining effective working relationships; able to work collaboratively in a diverse team and community environment. Experience in conflict resolution, problem solving, and negotiation, to tactfully defuse potentially stressful situations. Comfortable in an electronic environment examining and analyzing data to generate new information and statistics to discern patterns, anomalies, and trends. Ability to prepare and present moderate to complex information to a variety of audiences, including administrative hearing officers, judges, senior management, stakeholders, and staff. Experience in investigations, inspections, interviewing witnesses, collecting evidence, determining courses of action, and issuing citations or warning notices. Foster positive relationships with interagency contacts and internal and external partners. Employment Details Position is exempt, not represented, and not overtime eligible. Successful candidate must maintain a valid Washington State Driver’s License, pass a pre‑employment driving record check, criminal background check, and be willing to work a variety of schedules, including all seven days of the week, all hours of the day, and holidays. King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. #J-18808-Ljbffr King County