Employee Relations Consultant — Policy, Mediation & Compliance

Location: Fort Lauderdale, Florida At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary The Employee Relations Consultant engages in a variety of employee relations issues and responsibilities. The Employee Relations Consultant supports a positive work environment by providing guidance to both management and employees on key labor laws such as the Family and Medical Leave Act (FMLA) and Title VII of the Civil Rights Act. Reporting to the Manager of Employee Relations, this role involves mediating disputes to ensure fairness, assisting managers with performance challenges, and helping to boost employee satisfaction and maintain organizational integrity. Responsibilities Analysis and Recommendations: Conducts root cause analysis and provides recommendations regarding policy changes, development, and interpretation to ensure consistent application across the organization.Conflict Resolution: Assists with conflict resolution, which may involve facilitating or mediating difficult escalated conversations.Policy and Compliance Guidance: Learns and helps interpret company policies, ensuring adherence to labor laws.Training Support: Co-facilitates training sessions designed to assist leaders in effectively managing employee work performance and behavior.Case Management and Analysis: Manages multiple simultaneous cases while maintaining detailed records, providing related analytical data, and analyzing trends to determine appropriate next steps.Documentation and Confidentiality: Maintains appropriate documentation in a case tracking system and conducts all job aspects with an appropriate level of confidentiality and sensitivity to employees and organizational data, including secure document storage and disclosing information only on a need-to-know basis.Grievance Process Management: Supports the entire employee grievance process, from initiation to closure, managing all communication, documentation, and tracking. Competencies ACCOUNTABILITY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, HR LEGAL/REGULATORY ENVIRONMENT, PROFESSIONAL CREDIBILITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK Education And Certification Requirements Bachelors (Required) Additional Job Information Complexity of Work: Compliance: Understanding of HR principles and labor laws. Core Competencies: Exceptional active listening, verbal and written communication, counseling, problem-solving, conflict resolution skills, and data analysis skills. Ability to manage sensitive situations with discretion and professionalism.Case Management: Capable of managing multiple cases simultaneously with meticulous attention to detail in record keeping.Relationship Building: Ability to build rapport, maintain collaborative relationships across diverse stakeholders, and communicate sensitive information clearly and actively (verbal and written). Adaptability: Proven ability to work effectively in a fast-paced or high-stress environment.Technical Proficiency: Skilled in using current office software, technology, and relevant computer applications. Familiarity with Human Resource Information Systems (HRIS) and case management software. Required Work Experience: Two (2) years of experience in Human Resources/Employee Relations. Other Information: Additional Certification Info: HRCI or SHRM Certification preferred. Working Conditions And Physical Requirements Bending and Stooping = 20% Climbing = 20% Keyboard Entry = 60% Kneeling = 20% Lifting/Carrying Patients 35 Pounds or Greater = 0% Lifting or Carrying 0 - 25 lbs Non-Patient = 40% Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40% Lifting or Carrying > 75 lbs Non-Patient = 20% Pushing or Pulling 0 - 25 lbs Non-Patient = 40% Pushing or Pulling 26 - 75 lbs Non-Patient = 20% Pushing or Pulling > 75 lbs Non-Patient = 20% Reaching = 20% Repetitive Movement Foot/Leg = 20% Repetitive Movement Hand/Arm = 20% Running = 20% Sitting = 40% Squatting = 20% Standing = 40% Walking = 40% Audible Speech = 60% Hearing Acuity = 60% Smelling Acuity = 0% Taste Discrimination = 0% Depth Perception = 60% Distinguish Color = 60% Seeing - Far = 60% Seeing - Near = 60% Bio hazardous Waste = 0% Biological Hazards - Respiratory = 0% Biological Hazards - Skin or Ingestion = 0% Blood and/or Bodily Fluids = 0% Communicable Diseases and/or Pathogens = 0% Asbestos = 0% Cytotoxic Chemicals = 0% Dust = 0% Gas/Vapors/Fumes = 0% Hazardous Chemicals = 0% Hazardous Medication = 0% Latex = 0% Computer Monitor = 60% Domestic Animals = 0% Extreme Heat/Cold = 0% Fire Risk = 0% Hazardous Noise = 0% Heating Devices = 0% Hypoxia = 0% Laser/High Intensity Lights = 0% Magnetic Fields = 0% Moving Mechanical Parts = 0% Needles/Sharp Objects = 0% Potential Electric Shock = 0% Potential for Physical Assault = 0% Radiation = 0% Sudden Decompression During Flights = 0% Unprotected Heights = 0% Wet or Slippery Surfaces = 0% Shift Primarily for office workers - not eligible for shift differential Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call View phone number on click.appcast.io (M-F, 8am-5pm) or email View email address on click.appcast.io #J-18808-Ljbffr Memorial Healthcare System