Community Assistant

NRP Group is a full‑service multifamily developer, general contractor, and property manager with operations nationwide. We are a “Top Workplace” recognized for our culture of long‑term career growth and career‑building connections. Join the NRP Group as a Community Assistant at the Austin, TX community, The Beckett. Under the direction of the Community Manager, the Community Assistant ensures excellent customer service, coordinates all aspects of property operations, and serves in the capacity of the Community Manager in his or her absence. The role emphasizes managing administrative aspects of the community while establishing a quality living environment for residents. Benefits Commission and bonus opportunities Paid vacation and sick leave 11 paid holidays Paid maternity & parental bonding leave Short & long term disability Medical/Dental/Vision/Life Insurance 401(k) Match Training, certification, & growth opportunities Employee referral & recognition programs Responsibilities Financial/Administrative Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent. Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees. Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance. Complete re‑certifications as required by The NRP Group policies and procedures at tax credit communities. Maintain and organize all resident files. Responsible for maintaining accurate payroll reporting including e‑time editing and bonus preparation. Marketing Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, ensuring all move‑in paperwork is accurately prepared. Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases. Maintain on‑going, in‑depth knowledge of the associated market; perform monthly market studies and physically shop competition bi‑monthly. Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards. Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings. Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans. Customer Service Assist in planning and preparation of resident events. Complete a daily inspection of the property and market‑ready units. Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met. Provide excellent customer service and display courteous and professional attitude toward all customers. Maintain availability or coverage for emergencies, on‑call duties, resident functions, and weekends. Advise Community Manager of conditions of the community affecting resident safety, dissatisfaction, and to preserve the asset. Be available for emergencies, on‑call duties, resident functions, community affiliated functions and weekends. Team Development Assist Community Manager in recruiting and selecting team members, understanding and adhering to hiring policies, procedures, and core values. Assist Community Manager in evaluating and supervising team members. May occasionally be required to assist at other properties. Run errands to support the property as necessary. Perform other duties as required. Skills & Abilities Education: High school diploma or equivalent; college preferred. Tax Credit Specialist (TCS) accreditation or other LIHTC designations preferred. Experience: One‑year property management experience or a 4‑year degree in a related field; working knowledge of applicable Landlord/Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program and other laws as they relate to property‑specific guidelines and occupancy standards. Proficient computer skills including Microsoft Office Suite; Yardi experience preferred. Valid Driver’s License and reliable transportation. The NRP Group is committed to a policy of ensuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained and generally treated during employment on the basis of qualifications and merit, without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship or any other classification or activity protected by federal, state, and local law and ordinances. #J-18808-Ljbffr