Senior UX Researcher

Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research and serve as a thought leader, driving advanced research initiatives and playing a key role in defining the future of tax and accounting workflows by transforming user insights into actionable recommendations. Hybrid: Eight days a month we come together at the closest office within 50 miles. Potential office preferences nationwide. NOTE: A portfolio is not required; however, sharing a past project to articulate your ability to scope research and communicate findings to drive business impact is expected during the interview process. Required Qualifications Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent experience with advanced UX certification or training. Master’s degree preferred. 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution. Advanced research planning: design and lead complex, multi-phase studies aligned with business and product strategy. Data analysis: advanced skills in analyzing qualitative and quantitative user data. Report writing: ability to prepare sophisticated, clear, and persuasive research reports tailored to stakeholders, including executives. Presentation skills: expertise in presenting research findings to diverse audiences from cross-functional teams. Cross-functional leadership: influence and collaborate effectively with designers, product managers, engineers and other disciplines to implement research insights. Strong working knowledge of AI, agentic workflows and their application in user research and product development. Experience evaluating emerging user interaction patterns and with AI and Agentic solutions to impact product strategy. Preferred Qualifications Experience in a B2B environment working on enterprise solutions. Knowledge of Tax & Accounting solutions and customer workflows. Familiarity with User Research platforms such as Great Question or UserZoom. Experience collecting and reporting user data from Pendo or other analytics tools. Essential Duties and Responsibilities Lead, design, and execute complex user research studies to drive business value and improve user experience. Merge qualitative and quantitative data via mixed methodologies. Drive cross-functional alignment by presenting research insights to senior stakeholders and executive leadership, influencing product and business decisions. Synthesize and communicate findings for diverse audiences, including executive summaries, workshops, and actionable recommendations. Partner with designers, product managers, and engineers to translate insights into strategic design and product roadmaps. Document insights and artifacts in a central repository. Lead creation and evolution of user personas/archetypes and journey maps based on research. Collaborate with Research Operations to utilize standardized research materials, frameworks, and processes ensuring alignment and consistency. Champion adoption of emerging industry trends, tools, and methodologies—especially in AI and Agentic technologies—across the organization. Compensation $85,600.00 – $149,400.00 USD. This role is eligible for bonus. Benefits Wolters Kluwer offers competitive benefits, including Medical, Dental, & Vision Plans; 401(k); FSA/HSA; Commuter Benefits; Tuition Assistance; Vacation and Sick Time; and Paid Parental Leave. Full details are available upon request. We are an equal opportunity employer. #J-18808-Ljbffr