IT Help Desk Technician

IT Technician

Are you technically skilled with good problem-solving abilities? PYA is seeking an IT Technician to join its high-performing and privately-owned firm with a dynamic culture and a strong national reputation. The duties of the IT Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, amongst other technical duties. The IT Technician will interact with colleagues throughout the PYA Enterprise.

Responsibilities

• Provide first level technical support to PYA employees, including troubleshooting hardware and software issues and serving as the first point of contacts for issues and errors, via email, telephone, remote connection, and at the user's deskside
• Assist with computer setup for new PYA employees
• Repair or replace damaged hardware on computers or technical equipment
• Software support across a wide range of applications
• Establish excellent relationships with all departments and colleagues
• Manage technical documentation

Qualifications

• Associate degree, or pursuit of associate degree, in IT, computer science, or related field required
• 1+ years of experience in computer support preferred, ideally with PCs and Macs
• Experience with Office 365 required
• Sound judgement with the ability to manage risk effectively
• Superior communication skills, both oral and written
• Excellent project management skills
• Traits that include: detail-oriented, flexible, and responsive
• Ability to effectively work as a member of a team
• Client-oriented work ethic
• Openness to feedback

About PYA

PYA, a leading independent professional services firm, serves clients across the United States with expertise in consulting, accounting, audit, tax, compliance, and business strategy. With offices in Knoxville, Atlanta, Tampa, Charlotte, Nashville, and Kansas City, PYA is committed to helping clients achieve their goals through innovative solutions and unparalleled service. PYA is also a member of HLB, the global accounting and advisory network, with affiliate firms in over 150 countries. Learn more about The PYA Way.

Why PYA?

• Be part of a dynamic and collaborative team that values innovation and excellence
• Work with industry leaders who are committed to professional growth and client success
• Competitive compensation, comprehensive benefits, and opportunities for career advancement