CSR- Client Service Representative

Customer Service Representative

Are you an energetic and outgoing individual with a passion for helping others? Our hospital is seeking a dynamic Front Desk Customer Service Representative to be the warm and welcoming face of SAVS! We are seeking a collaborative team player who excels in a fast-paced setting, with the ability to multitask while maintaining a positive attitude. A Customer Service Representative who is outgoing, friendly and reliable. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients and customers with the ability to multitask while maintaining a positive attitude. Your role is critical in ensuring our customers remain satisfied with our products, services, and the overall experience they receive while interacting with our company.

Previous experience in customer service or as a receptionist is preferred.

Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Providing accurate and helpful information to customers regarding our products and services.
• Resolving customer complaints and issues in a calm and empathetic manner.
• Maintaining accurate records of all customer interactions and transactions.
• Collaborating with other departments to ensure customer satisfaction and resolve issues.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution skills.
• Ability to handle high-stress situations and remain calm under pressure.
• Proficiency in Microsoft Office and other computer software.

If you have a passion for providing excellent customer service and are looking for a supportive and inclusive work environment, we encourage you to apply for this position. Shifts are 4 days a week 10 hours, and the times vary as well.

If you're looking for a career with management opportunity - we are a good place to call home.

Benefits:

• 401(k) matching
• Health Insurance paid up to $400/month.
• Dental/Vision insurance
• Employee assistance program
• Employee pet discount
• Life insurance
• Paid time off/sick time
• Professional development assistance
• Referral program