Guest Service Agent

Paycom - ATS

Richmond, VA

Guest Service AgentThe Jefferson Hotel - RICHMOND, VA 23220## OverviewSalary Range$15.00 - $17.00Position TypeFull TimeJob ShiftAnyCategoryFront Desk## DescriptionThe Jefferson Hotel, a renowned Five Diamond property in Richmond, VA, is seeking a reliable and guest-focused **Guest Services Agent** to join our Front Office team. This full-time position plays a key role in creating an exceptional guest experience through professionalism, attentiveness, and service excellence.Candidates must be fully flexible and available to work **any day of the week**, including **weekends and holidays**, on **any shift between 7:00am – 11:00pm**.**Key Requirements*** **Availability:** Must be available to work full-time on any day of the week, including weekends and holidays, and on any shift ranging between 7:00am – 11:00pm.* **Customer Service Experience:** Prior experience in a guest service or hospitality role required.* **Computer & Phone Skills:** Strong computer literacy and telephone etiquette. Must be comfortable with multi-line phone systems and capable of promoting hotel services.* **Experience:** Prior Front Desk or Reservations experience preferred but not required.* **Communication:** Excellent verbal and written communication skills.* **Professionalism:** Must be reliable, professional, and able to work both independently and as part of a team.**Basic Functions & Scope** The Front Desk Agent serves as the first point of contact for guests and is responsible for delivering seamless arrival, stay, and departure experiences. This position also includes responsibilities as a **Hotel Operator**, answering calls through the hotel’s main line.**Duties & Responsibilities*** Greet guests in a warm and professional manner and ensure all check-in and check-out procedures are executed efficiently.* Assist guests with room reservations, dining reservations, and general information requests.* Manage payment processing, billing accuracy, and posting charges appropriately.* Serve as a Hotel Operator during designated shifts, routing calls and taking messages with clarity and professionalism.* Ensure effective communication with other departments to meet guest needs and resolve issues.* Maintain accurate records and complete daily reports as required.* Handle guest concerns with urgency and empathy, ensuring satisfaction.* Maintain a clean and organized front desk and lobby area.* Perform additional duties as assigned by Front Office leadership.**Qualifications*** Strong attention to detail and ability to multitask in a fast-paced environment.* Proficiency in hotel reservation systems and Microsoft Office preferred.* Positive attitude and polished appearance.* Ability to stand for extended periods of time.**Why Work Here**At The Jefferson Hotel, you’ll be part of a dedicated team that takes pride in providing gracious, personalized service to every guest. Team members enjoy a supportive and professional work environment with opportunities for growth and development. The culture is centered around respect, teamwork, and service excellence, with employee meals, parking, and uniforms provided.
J-18808-Ljbffr Paycom - ATS

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Guest Service Agent in Richmond, VA vacancy

Guest Service Agent
...Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments... ...our owners and investors. About the Role: The Guest Service Agent at Graduate by Hilton Richmond, plays a pivotal role in...
Suggested
Local area
Flexible hours
Afternoon shift
Kalyan Hospitality
Richmond, VA
3 days ago
Guest Service Agent
$16 - $16.5 per hour
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Guest Service Agent Full Time Residence Inn by Marriott - Richmond, Richmond, VA, US 3 days ago Requisition ID: 1256 Salary Range: $16.00...
Suggested
Hourly pay
Full time
Local area
Flexible hours
Jobleads-US
Richmond, VA
1 day ago
Guest Service Agent
...Guest Service Agent JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the...
Suggested
Temporary work
JLL
Richmond, VA
5 days ago
Guest Service Agent
...Job Title: Guest Service Agent At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects...
Suggested
Bank staff
Local area
Immediate start
Shift work
HRI Hospitality
Richmond, VA
2 days ago
Guest Services Agent
...Guest Services Agent The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience. Job Duties and Responsibilities...
Suggested
Local area
Shift work
HRI Hospitality
Richmond, VA
5 days ago
Guest Service Agent
# Guest Service AgentThe Jefferson Hotel - RICHMOND, VA 23220## OverviewSalary Range$14.50 - $16.50Position TypeFull TimeJob ShiftAnyCategoryFront... ...seeking a polished, reliable, guest-focused **Guest Service Agent** to join our Front Office team. This full-time position plays...
Full time
Work at office
Flexible hours
Shift work
Jefferson Hotel
Richmond, VA
3 days ago
Hotel Guest Service Agent - Courtyard by Marriott Northwest
...Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments... ...our owners and investors. About the Role: The Guest Service Agent plays a pivotal role in creating a welcoming and seamless...
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Kalyan Hospitality
Henrico, VA
14 days ago
Guest Services Representative
...bringing passion and customer focus to the business. Property Address: 2601 Perdue Springs Dr. Chester, Virginia 23831 The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The...
Weekly pay
Full time
Contract work
Work at office
Immediate start
Shift work
Day shift
Afternoon shift
Jobleads-US
Chester, VA
1 day ago
Guest Service Representative/ Joy Creator
$14 - $15 per hour
...Joy Creator Position at Nothing Bundt Cakes Nothing Bundt Cakes refers to its Guest Service Representative as a Joy Creator! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party...
Hourly pay
Work experience placement
Casual work
Flexible hours
Afternoon shift
Early shift
Nothing Bundt Cakes
Midlothian, VA
3 days ago
Guest Services Representative
...Guest Services Representative Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services...
Full time
Contract work
Work at office
Immediate start
Flexible hours
Shift work
Afternoon shift
InTown Suites
Midlothian, VA
4 days ago
Membership Concierge
$20 - $25 per hour
...Membership Concierge Every Bundle Buddy member is promised tune-ups, safety checks, priority service, and a dedicated Membership Concierge who calls when it's time to schedule. We're hiring that person. You'll make sure every promise lands on the calendar, without members...
Seasonal work
Davis & Green
Richmond, VA
2 hours ago
Luxury Guest Experience Spa Concierge
$17 - $18 per hour
...Job Description Job Description Role: Luxury Guest Experience Spa Concierge Location: Midlothian, Short Pump and Richmond Full... ..., personalized spa experiences centered around exceptional service, organic wellness and genuine care. Our Spa Concierges are at the...
Full time
Shift work
Weekend work
Afternoon shift
Scents of Serenity Organic Spa
Henrico, VA
25 days ago
Guest Services Rep Part Time-104020
$16.5 - $23 per hour
...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking...
Weekly pay
Part time
Extended Stay America
Glen Allen, VA
4 days ago
Houseperson
...takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join... ...their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking...
Full time
Temporary work
Shift work
Shamin Hotels
Richmond, VA
2 days ago
Concierge - PRN
$15 per hour
...serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors,... ...resident rights are protected. • Be knowledgeable about community services and rates, providing families and/or prospective residents with...
Hourly pay
Full time
Temporary work
Relief
Work at office
Weekend work
Weekday work
Commonwealth Senior Living at Bon Air
Richmond, VA
4 days ago
Hospital Housekeeper
...and understands that assigned areas are subject to change depending upon the needs of the hospital as determined by Environmental Services Leadership. Benefits Johnston-Willis Hospital offers a total rewards package that supports the health, life, career, and retirement...
Temporary work
Flexible hours
St. David's South Austin Medical Center
Richmond, VA
2 hours ago
Housekeeper
...safety guidelines to ensure a healthy environment. Report any maintenance or safety concerns promptly. Provide excellent customer service to residents, families, and team members. Qualifications Previous housekeeping or laundry experience preferred but not...
Full time
Immediate start
Flexible hours
Brookside Rehab and Nursing
Richmond, VA
2 days ago
Houseman
...idea of casual dining. And he knew an original when he found it. Guests in Chicago knew Maggiano's Little Italy was special when we... ...know we ask a lot of our people. Long days, lots of energetic service, staying upbeat, putting everyone else ahead of ourselves, hoisting...
Odd job
Casual work
Local area
Maggiano’s Little Italy
Richmond, VA
3 days ago
Hospital Housekeeper
$14.03 - $18.94 per hour
...and understands that assigned areas are subject to change depending upon the needs of the hospital as determined by Environmental Services Leadership. What Qualifications You Will Need: High School Diploma or GED (preferred) At least 1 year Environmental...
Hourly pay
Temporary work
Flexible hours
HCA HealthONE Sky Ridge
Richmond, VA
14 hours ago
Housekeeper
$15 per hour
...loud. The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume. The physical demands described here are representative of those that must be met by a Team Member to successfully...
Hourly pay
Shift work
Night shift
Churchill Downs Incorporated
Richmond, VA
4 days ago
Housekeeper
$15.75 - $16.75 per hour
...The Housekeeper is responsible for cleaning and maintaining guest rooms, hallways, furnishings, flooring and work areas. Cleaning... .... Experience with Hotel Brand systems preferred. Customer Service Skills required. Prioritization and time management skills required...
Bi-weekly pay
Hourly pay
Full time
Temporary work
Part time
Shift work
Day shift
Shamin Hotels
Richmond, VA
2 days ago
Houseman
...duties required by supervisors. SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you. We are an equal opportunity employer and prohibit...
Full time
Part time
Local area
Delta Hotels by Marriott Richmond Downtown
Richmond, VA
4 days ago
Full-Time Houseman
...Sunday Availability. The ideal candidate will have a pro-active "can do" attitude and provide exceptional distinctive premium service to our guests. If you enjoy working in an elegant atmosphere, fast-paced environment as well as working in a team environment, this is the...
Full time
The Westin Richmond
Richmond, VA
1 day ago
Housekeeper Part
...SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the...
Weekly pay
Minimum wage
Local area
Extended Stay America
Richmond, VA
3 days ago
Housekeeper
...POSITION PURPOSE Clean guest rooms in accordance with established company, brand or hotel standards to allow a sufficient quantity of vacant and clean rooms as well as expeditious cleaning of occupied guest rooms and hallways. ESSENTIAL FUNCTIONS Strip and remake...
The Westin Richmond
Richmond, VA
14 hours ago
Housekeeper
$18.28 per hour
...procedures * Interact respectfully and professionally with residents, guests, families, and team members * Work effectively as part of a... ...in housekeeping, hotel housekeeping, healthcare environmental services, senior living, janitorial services, commercial cleaning, or...
Hourly pay
Full time
Local area
Monday to Friday
Weekend work
Lakewood Retirement Community-LifeSpire
Richmond, VA
4 days ago
Hotel Housekeeper
...Housekeeper: The Cleanliness Champion! Your Challenge: Ensure a Spotless Environment and Impeccable Presentation for Every Guest! Ready to be the backbone of guest comfort and the champion of cleanliness ? Join Sandpiper Hospitality (SH) , one of the fastest...
Local area
Sandpiper Hospitality
Richmond, VA
2 days ago
Housekeeper
$15 per hour
...loud. The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume. The physical demands described here are representative of those that must be met by a Team Member to successfully perform...
Hourly pay
Shift work
Night shift
Churchill Downs Race Track
Richmond, VA
3 days ago
Hospital Housekeeper
...and understands that assigned areas are subject to change depending upon the needs of the hospital as determined by Environmental Services Leadership. High School Diploma or GED (preferred) At least 1 year Environmental Services or Housekeeping experience (preferred...
Temporary work
Flexible hours
HCA Florida Brandon Hospital
Richmond, VA
1 day ago
Housekeeper
Why Join Sunrise Senior Living At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. At Sunrise Senior Living, we champion the quality of life...
Shift work
Sunrise Senior Living
Richmond, VA
14 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!