Northport VA Medical Center Call Center Operator

divh2Switchboard Telephone Operator / Emergency Dispatcher/h2pThe switchboard telephone operator / emergency dispatcher provides continuous, professional telephone and emergency communication services for the Northport VA Medical Center. The operator serves as a critical first point of contact for patients, staff, visitors, and emergency responders, ensuring timely call handling, accurate routing, and immediate response to emergency situations in accordance with VA policies and procedures./ph3Key Duties and Responsibilities/h3ulliAnswer all incoming calls within three (3) rings in a courteous, professional manner/liliRoute calls accurately to appropriate departments, clinics, wards, or personnel/liliAssist with authorized local, long-distance, conference, collect, and international calls/liliOperate Cisco Webex and Cisco Finesse telephone systems/liliMaintain call logs and long-distance records/liliReceive and prioritize emergency calls and alarms/liliActivate Code Blue, overhead paging, radio, and crisis pager systems/liliDispatch Police, Fire, Medical, and Emergency communications/liliEnsure confidentiality in compliance with HIPAA and Privacy Act/li/ulh3Qualifications Required/h3p High school diploma or equivalent Minimum one (1) year experience in switchboard, call center, or emergency communications Ability to work rotating shifts, weekends, and federal holidays Strong verbal communication skills Ability to work calmly under pressure/ph3Qualifications Preferred/h3p Hospital or medical center experience Government or VA facility experience Multi-line telephone or paging system experience/ph3Training Requirements/h3p Completion of VA orientation and system training Minimum one (1) full week of on-the-job training per shift before independent duty Ongoing training per VA directives/ph3Security Requirements/h3p Must pass VA background investigation Must obtain VA-issued identification badge/p/div