Restaurant Shift Lead - Norfolk Naval Air Station

Job Description

Job Description

RESTAURANT SHIFT LEAD POSITION SUMMARY:

The Restaurant Shift Lead at QDOBA is responsible for executing restaurant operations, in conjunction with the General Manager. The Restaurant Shift Lead follows standard operational procedures for living the QDOBA Brand Values and helping the brand thrive. Focus is on influencing guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

At Qdoba, we bring flavor to peoples’ lives. This means we highly value the diversity, and flavor, our employees bring to the table.

Pay Range: $17 - $21 per hour including hourly tip pool

Benefits:

• Free Shift Meals and Employee Discounts
• Medical, Dental, & Vision for eligible employees
• PTO (including vacation and sick where eligible)
• Tuition reimbursement

• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations.
• Must pass all applicable records and background check.
• What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
  - U.S. passport or passport card
  - Military ID card (Common Access Card or CAC, DoD retired ID card)
  - Permanent resident card (Green Card)
  - Transportation Worker Identification Credential (TWIC)
  - Enhanced Driver's License (EDL)
  - Other forms of identification accepted by the Department of Homeland Security

KEY DUTIES/RESPONSIBILITIES:

• Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
• Treats all team members with respect and dignity.
• Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
• Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience.
• Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
• Reviews, practices, and modifies as needed to continuously improve the guest experience.
• Supports General Manager to Identify and train internal candidates for Shift Lead positions.
• Assist in the training, of employees and ensures operations are executed per company operational standards.
• Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager.
• Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
• Helps identify trends and assist actions for improvement.
• Monitors costs and adherence to budget and restaurant goals.
• Complies with all State and Federal labor laws and regulations.

The Restaurant Shift Lead will help to support the company by maintaining an outstanding work environment through positive attitude, hospitality to guest and teammates and excellent operational performance.

QUALIFICATIONS :

Education: High school diploma or equivalent required; age requirements may apply in order to remain in compliance with State and Federal laws. Must be at least 18 years old.

Experience:

• 6+ months of restaurant operations experience.

Skills/Knowledge/Abilities

• Must complete Shift Lead training classes, and in certain states, must be ServSafe certified.
• Ability to communicate in English is required, Spanish comprehension is helpful.
• Fundamental reading, writing, math and computer/POS skills are required.
• Must have access to adequate transportation.

Physical Requirements:

• May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds.
• May be required to operate/access equipment at standard heights while walking or standing during entire shift.
• Must be willing to work a variety of shifts, sometimes exceeding beyond eight hours, based on operating hours.
• Must be able to work weekends and holidays.

REASONABLE ACCOMMODATION:

North Fork Fresh Mex LLC Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.

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