Electrification Coach - Residential Clean Energy Upgrade Advisor

Electrification Coach

QuitCarbon is looking for a passionate and knowledgeable Electrification Coach to guide and motivate homeowners through their transition from fossil fuel appliances to clean electric alternatives. As an Electrification Coach, you will serve as a trusted advisor, helping customers navigate the complex landscape of clean energy upgrades, including heat pumps, electric vehicles, solar panels, battery storage, induction stoves, and more. You won't sell anything, as QuitCarbon's service is free to homeowners - but you will help our homeowner clients gain the confidence and wherewithal to proceed with home electrification upgrades - which means you'll help homeowners buy with confidence and clarity. You'll also work with our contractor partners, helping them connect with motivated homeowners, providing great proposals, and get electrification done!

Key Responsibilities

Customer Consultation & Planning

• Conduct electrification consultations via Zoom.
• Explain and refine computer-generated electrification roadmaps based on each homeowner's specific needs, budget, and timeline.
• Educate customers on the benefits, costs, and implementation strategies for various electric technologies.
• Provide guidance on optimal sequencing of electrification upgrades to maximize efficiency and cost savings.
• Support and motivate customers via ongoing email, SMS, and Zoom communications.

Technical Expertise & Education

• Stay current on electric appliance technologies, including heat pumps, induction cooktops, heat pump water heaters, EV charging solutions, solar, batteries, etc.
• Explain complex technical concepts in accessible language for diverse customer audiences.

Contractor Connections

• Connect customers with vetted contractors, installers, and equipment suppliers.
• Conduct follow-up consultations to ensure customer satisfaction and system performance.

Data & Software

• Document customer interactions, recommendations, and outcomes in our software and our CRM system (HubSpot).
• Experiment with AI tools, incorporating them into your workflow, and sharing your AI discoveries with your colleagues.
• Contribute to improvements of our software and CRM by providing customer feedback and market insights.

If you feel like you don't meet all of the requirements for this role, QuitCarbon encourages you to apply anyway. We know the confidence gap and imposter syndrome gets in the way of meeting incredible candidates, and don't want it to get in the way of meeting you.

What We Look For

Must Have

• 2+ years of experience in homeowner-facing sales, customer support, customer success, business development, or similar in clean energy (solar/battery, heat pumps, water heaters, induction stoves, EV charging, etc).
• Bachelor's degree in Environmental Science, Engineering, Sustainability, or a related field, OR equivalent experience in the clean energy/home improvement industry.
• Motivational interviewing skills or consultative sales practice.
• Understanding of at least two of: residential electrical systems, electric appliances, heat pumps, solar, batteries, EV charging, clean energy upgrade principles, rebates and incentives, home upgrade financing.
• Outstanding communication skills - you love connecting with folks, engaging in a friendly and genuine way, learning about their situation, and sharing your expertise in a way that makes them feel like you've coached and supported them.
• Effective collaboration - you know how to work with colleagues (remotely), when to seek outside resources, and when to shout "HELP!" - plus, you aren't scared to say "I don't know".
• A desire to constantly learn, grow, and (maybe) eventually become a player + coach. When this goes well, your role could evolve into a mix of team leadership and individual contribution.
• Experience with MacOS, AI tools, CRM software (ideally HubSpot).

Nice to Have

• Green building, green design or energy auditing certifications - might include: BPI, RESNET, GreenPoint, CEA, LEED, NABCEP, Home Energy Score, etc.
• Background in renewable energy installations, weatherization, energy efficiency programs, or similar.
• Ideally, you've completed the Rewiring America Electrification Coach training, or you are in the Switch Is On Ambassador Program, or you volunteer with a climate or energy nonprofit.
• Bilingual written and verbal skills.
• Experience as a quota-carrying salesperson.
• Experience with high-volume customer contacts across multiple channels (email, voice, video, chat, etc).
• Coaching or management of sales or customer support staff.
• Experience in high-growth/early-stage tech start-up.
• Experience with teaching, coaching, financial planning, retirement planning, counseling, architecture, general contracting, home services contracting.

Outcomes

When you do great in this position, these things will happen:

• QuitCarbon will serve many more homeowner clients
• Those clients will highly rate the service they receive from QuitCarbon
• Homeowner clients will get well-prepared referrals to QuitCarbon contractor partners - and those partners will appreciate the quality and comprehensiveness of those referrals
• Clients will feel supported and motivated during the purchase consideration process
• Clients will love their experience with QuitCarbon, will post great reviews online, and will tell their friends, neighbors, and colleagues
• You'll do your work with urgency and efficiency, in a way that is sustainable for you, and meets the needs of QuitCarbon

Compensation, Benefits, and Work Environment

Hours and Location

• 60% time to 100%+ time (24 to 40+ hours/week).
• Flexible hours - OK to work some evenings, weekends, holidays, as agreed to.
• Sometimes remote (in your home office, where you can make Zoom calls), sometimes in our SF office (at Powell St BART),
  • If you are not within easy commute distance of SF, plan to travel to SF frequently in the first few months.

Compensation and Benefits

• This role starts as a temporary hourly employee, with compensation of $40-60/hr plus performance bonuses, depending on experience. After a few months, if things go well, it is expected this role would transition to a long-term salaried employee position.
• QuitCarbon currently offers these benefits to our salaried employees:
  • Free lunch once a week (typically Wednesdays), breakfast and snacks daily, in-person in our SF office.
  • Discounts on your own home electrification upgrades.
  • MacBook Air laptop.
  • Unlimited PTO.
  • Climate-friendly 401k via Carbon Collective, with 3% contribution from QuitCarbon.
  • Your choice of various health plan options, including dental and vision, paid ~90% by QuitCarbon (for employees) and ~50% (for partner and dependents).
• Equity compensation will be offered upon transition to long-term salaried employment - with equity vesting backdated to the start of your engagement with QuitCarbon.

How to Apply

• Email View email address on click.appcast.io with the subject "Clean Energy Coach - [your name] from [your city]" - be sure to include:
  • Your LinkedIn profile URL.
  • Any other URLs that describe you, what you do, your skills, etc.
  • A very brief written introduction about yourself and why you'd make a great addition to our team (no more than 2-3 paragraphs, really).
  • Please let us know your availability:
    • Do you prefer 60% time, 100% time, or something in-between?
    • When could you start?
    • Do you have any major travel or other time off planned in the next few months?
• Include a 2-3 minute video of yourself, answering at least