Help Desk Specialist
$66kInsight Global
Company: JOHN G. ULLMAN & ASSOCIATES, INC.
Position: IT Help Desk Analyst
Openings: 1
Duration: Perm
Salary: $66,000
Location: Onsite | Big Flats, NY 14845
Schedule: Mon-Fri Standard Business Hours
Relocation: Local candidates preferred; relocation package available
Job Description:
Insight Global is seeking an IT Helpdesk Specialist for a top financial services client. This candidate will serve as the first point of contact for staff technical support, troubleshooting hardware and software issues, documenting resolutions, and escalating more complex problems when necessary. They will also support critical IT operations including server backups, disaster recovery testing, system maintenance, and IT documentation. This is a great opportunity for an early-career IT professional looking to build hands-on experience across help desk support, infrastructure, and IT operations.
Day-to-Day:
- Serve as the first point of contact for staff experiencing technical issues
- Create, maintain, and close help desk tickets with detailed documentation
- Remotely troubleshoot hardware, software, and user issues
- Identify and implement effective technical solutions
- Escalate unresolved technical issues to appropriate IT support
- Install, configure, modify, and repair hardware and software
- Maintain IT process and procedure documentation
- Support daily IT administration and operational needs
- Diagnose and resolve server backup issues
- Test backup hardware and software to validate successful recovery
- Perform disaster recovery testing in sandbox environments
Must-Haves:
- Associate’s degree in Information Technology OR 2+ years of help desk experience
- Experience working in a Microsoft Windows environment
- Knowledge of automation products, databases, disaster recovery, and backup support
- Strong technical troubleshooting and problem-solving skills
- Ability to install, configure, modify, and repair computer hardware and software
- Strong organizational and documentation skills
- Customer service-oriented with patience and professionalism
Plusses:
- Experience troubleshooting server backup issues
- Disaster recovery testing experience
- Experience testing backup hardware and software
- Experience maintaining IT processes and procedure documentation
Vacancy posted 2 days ago
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