Customer Care Representative

Job Description

Job Description

About the Job:

Customer Care Representative for Athletic Club.

The Role:

• Prime Time Athletic Club in Burlingame seeks a service-oriented individual who is honest, energetic, polite, enthusiastic, dependable, and punctual to join the team and receive a free membership to one of the Bay Area's premier athletic clubs.
• This is a Part-Time or Full-Time position to assist members and create a positive customer service experience for both our members and guests.

Requirements:

• Must be available to work weekends
• High school or equivalent education level.
• Stable work history.
• Must be self-motivated and possess the desire for self-development.
• Have the ability to work autonomously when required.
• Be a team player.
• Be dedicated to customer satisfaction and a great customer experience.

Responsibilities:

• Resolving customer issues to their overall satisfaction.
• Assisting customers whenever necessary.
• Ensuring a consistent standard of customer service.
• Maintaining club to standards.
• Completing tasks assigned by the general manager accurately and efficiently.

About Us:
Established in 1979, this is a 100,000+ square foot; full-service athletic facility conveniently located on 6 acres between San Francisco and Silicon Valley. Complete with tennis, racquetball, handball, squash, and basketball, a complete line of free weights, 4 lines of circuit training equipment, two advanced cardiovascular training centers, two heated swimming pools, and Five Group Exercise Studios. We are a Diamond Certified business and a Better Business Bureau Accredited Business. 

We have been voted "Best Overall Club" by City Sports Magazine, "Best Health Club" by San Francisco Focus magazine, "Best of San Mateo County" by the San Mateo Times and ranked as one of the "Top 100 clubs and chains in North America" in Club Industry Magazine.