Retail Sales Associate

Retail Sales Associate

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

Major duties and responsibilities include:

• Providing outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Staying up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displaying in-depth knowledge of the brand, warranties and optical add-on features offered to all customers.
• Building and maintaining relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meeting and exceeding daily, weekly and monthly sales targets by upselling and cross-selling products.
• Assisting with minor adjustments and repairs.
• Maintaining a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Providing omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understanding and adhering to all brand policies and procedures.
• Performing other miscellaneous duties as assigned by management.

Basic qualifications include:

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges.
• Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

Preferred qualifications include:

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Pay range: $16.79 - $25.18

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io or email View email address on click.appcast.io.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.