Hybrid Call Center Representative

Client Services Coordinator Location: King of Prussia, PA (Hybrid) Schedule: Monday-Friday, 9:00 AM - 6:00 PM Training: 100% onsite during training, Monday-Friday, 9:00 AM - 6:00 PM Industry: Financial Services About The Role Our client is seeking Client Services Coordinators to join their growing Customer Support team. This position is ideal for professionals who enjoy helping customers, solving problems, and delivering exceptional service in a fast-paced environment. The role involves supporting clients through phone and email interactions while collaborating with internal teams to ensure timely resolution of issues. Key Responsibilities Serve as a primary point of contact for clients by handling inbound calls and email inquiries in a call center environment. Support a portfolio of clients by addressing service requests, account questions, and administrative needs. Resolve client issues using company policies and procedures while escalating complex concerns when necessary. Create, track, and manage service tickets through resolution. Collaborate with cross-functional teams to investigate and resolve client concerns. Manage client expectations regarding service timelines and processes. Participate in client conference calls and provide account updates and status reports. Conduct timely follow-up to ensure client satisfaction and issue resolution. Document all client interactions and account updates within internal systems. Assist with complaint resolution, troubleshooting, and escalations involving compliance-related matters. Provide feedback and insights to improve processes, services, and the overall client experience. Qualifications Required Strong customer service experience. Administrative support experience. Excellent communication and interpersonal skills. Strong attention to detail and organizational skills. Ability to problem-solve and think critically. Ability to multitask and prioritize in a fast-paced environment. Preferred Call center experience. Financial services, banking, or retirement industry experience. Client services or account management support experience. Data entry experience. Bilingual Spanish skills. Ideal Candidate Passionate about delivering a positive customer experience. Comfortable handling a high volume of calls and emails. Detail-oriented with strong follow-through. Able to work independently and collaboratively. Interested in developing a career within the financial services industry. Work Environment Hybrid schedule: 4 days onsite, 1 day remote. Corporate office setting in King of Prussia, PA. Monday-Friday, 9:00 AM - 6:00 PM. Training conducted fully onsite before transitioning to the hybrid schedule. Job Type & Location This is a Contract to Hire position based out of King of Prussia, PA. Pay And Benefits The pay range for this position is $24.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in King of Prussia,PA. Application Deadline This position is anticipated to close on Oct19,2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr