Customer Service Specialist

Job Description

Job Description

JOB SUMMARY:

The role of the Customer Service Specialist is to serve as the Aquatic Center’s first point-of-contact for all pool patrons and visitors, both in person and on the phone. The Customer Service Specialist will provide exceptional care and customer service to all individuals and clients that are affiliated with the Aquatic Center.

HOURS:

M-W, 4:00p-7:15p

Thursday, 4:00-6:45p

Additional hours available

 

DUTIES AND RESPONSIBLITIES:

1. Greet all clients and visitors entering the building and direct them to the appropriate person and/or department.
2. Utilize software specific to Aquatics, collect payments for Aquatic programming, and utilize all procedure protocols. 
3. Answer all incoming phone calls and assist callers by gathering pertinent information while maintaining a pleasant and tactful disposition. Will transfer calls and take messages as deemed necessary.
4. Actively listen to needs and provide outstanding customer service to all internal and external customers in a professional manner.
5. Complete closing procedures and end of shift duties.
6. Adhere to the agency safety policies and procedures.
7. All other duties as assigned by Pool Supervisor.

 

EXPERIENCE AND SKILL REQUIREMENTS:

1. High School diploma or equivalency preferred.
2. Ability to operate office equipment including computers, printers, and copiers.
3. Excellent customer service and interpersonal skills. Ability to be patient with others and foster cooperative and courteous working relationships.
4. Demonstrated organizational skills and attention to detail and multi-tasking.
5. Must be dependable with ability to maintain regular and reliable attendance. 
6. Ability to work independently and as part of a team.
7. Sensitive to confidential matters.
8. Successful completion of background check, and drug screen.