Operations Manager HVAC/Plumbing

Job Description

Job Description

Benefits:

• Company parties
• Employee discounts
• Paid time off
• Training & development

Operations Manager Rocky Mountain Mechanical – Emmett, Idaho

Position Summary

Rocky Mountain Mechanical is seeking a highly organized, motivated, and hands-on Operations Manager to oversee the daily operations of our HVAC, plumbing, generator, fireplace, and water treatment divisions. This individual will ensure jobs move efficiently from scheduling through completion while supporting office staff, technicians, and customers.

The Operations Manager is responsible for improving efficiency, maintaining quality standards, coaching employees, tracking key performance indicators, and ensuring an exceptional customer experience.

Primary Responsibilities

Daily Operations

• Manage day-to-day operations of the service and installation departments.

• Coordinate technician schedules and workloads.

• Monitor job progress to ensure projects stay on schedule.

• Resolve scheduling conflicts and operational issues.

• Maintain communication between office staff, technicians, suppliers, and customers.

Team Leadership

• Lead, coach, and mentor technicians and office personnel.

• Conduct regular team meetings.

• Assist with hiring, onboarding, and employee development.

• Perform employee evaluations and provide constructive feedback.

• Foster a positive, accountable, and team-oriented culture.

Customer Service

• Ensure every customer receives exceptional service.

• Handle customer concerns and resolve escalated issues professionally.

• Monitor online reviews and customer satisfaction.

• Maintain Rocky Mountain Mechanical's reputation for honesty and quality workmanship.

Financial & Performance Management

• Review job costing and profitability.

• Monitor labor efficiency and productivity.

• Help maintain healthy gross profit margins.

• Track and report company KPIs including:
  • Revenue

  • Gross Profit

  • Average Ticket

  • Membership Sales

  • Close Rate

  • Technician Efficiency

  • Callback Rate

  • Customer Satisfaction

Quality Control

• Perform job site inspections.

• Ensure installations meet company standards and manufacturer specifications.

• Verify technicians complete jobs safely and correctly.

• Reduce callbacks through quality assurance.

Inventory & Equipment

• Monitor vehicle inventory and warehouse stock.

• Coordinate ordering of materials and equipment.

• Ensure technicians have the tools needed to perform efficiently.

Process Improvement

• Develop and improve company systems and procedures.

• Maintain ServiceTitan workflows and operational processes.

• Create and update Standard Operating Procedures (SOPs).

• Identify opportunities to improve efficiency and profitability.

Safety & Compliance

• Promote a safe work environment.

• Ensure compliance with OSHA and company safety policies.

• Maintain licensing and continuing education requirements.

Qualifications

• Minimum 5 years of HVAC, plumbing, or mechanical industry experience preferred.

• Previous leadership or management experience.

• Strong organizational and problem-solving skills.

• Excellent communication and leadership abilities.

• Experience with ServiceTitan is highly preferred.

• Working knowledge of Microsoft Office and Google Workspace.

• Ability to multitask in a fast-paced environment.

• Valid driver's license with acceptable driving record.

Desired Traits

• Positive attitude

• Honest and dependable

• Self-motivated

• Professional appearance

• Strong leadership skills

• Detail-oriented

• Calm under pressure

• Team player

• Customer-focused

• Growth mindset

Physical Requirements

• Ability to visit job sites as needed.

• Ability to lift up to 50 pounds occasionally.

• Ability to sit, stand, walk, and drive throughout the workday.

Compensation & Benefits

• Competitive salary based on experience.

• Paid Time Off (PTO)

• Paid Holidays

Our Mission

At Rocky Mountain Mechanical, we are committed to providing honest, high-quality HVAC, plumbing, generator, fireplace, and water treatment services while building lasting relationships with our customers and creating a workplace where our employees can thrive.

Our Core Values

• Do the Right Thing

• Pride in Your Work

• Straight, Level, and Plumb

• Prove It

• Serve Others

• Never Stop Improving

• Treat Customers Like Family