Service Desk Coordinator Trainer

Trainer

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Core job expectations:

Training Delivery and Content Development Design, develop, and deliver training programs tailored to department-specific skills, processes, and compliance requirements. This includes creating training materials, presentations, hands-on exercises, and assessments that align with learning objectives and organizational standards. This also includes delivering training on 2nd and 3rd shifts, as needed.

Skills Assessment and Development Planning Evaluate employee competencies to identify skill gaps and training needs. Conduct assessments, analyze performance data, and collaborate with managers to create individualized development plans that support both employee growth and departmental goals.

Onboarding and Ongoing Education Lead new employee orientation programs specific to the department's functions, ensuring smooth integration into team workflows. Provide ongoing training on new technologies, updated procedures, regulatory changes, and professional development opportunities.

Performance Support and Coaching Offer real-time coaching and support to employees struggling with specific tasks or concepts. This includes one-on-one mentoring, follow-up sessions after formal training, and creating job aids or reference materials for complex procedures.

Training Program Evaluation and Improvement Monitor training effectiveness through feedback collection, performance metrics, and business impact assessment. Continuously refine training methods and content based on results, participant feedback, and changing business needs.

Collaboration with Leadership and HR Work closely with department managers to align training initiatives with business objectives. Partner with HR on compliance training requirements, career development pathways, and succession planning efforts.

Documentation and Reporting Maintain detailed records of training activities, participant progress, and program outcomes. Provide regular reports to leadership on training metrics, completion rates, and the impact of training investments on departmental performance.

Monday- Friday- 8:00AM- 4:00PM (Flexible)

$25.39/hour

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site Atlanta, GA

Job Tags:

Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.