Automotive Service Advisor

Join the Team at Rogers Dodge!

Rogers Motors in Lewiston Idaho has a full-time opening for Automotive Service Advisor at our Dodge dealership. Our employees are motivated knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital.

For more than 55 years Rogers Motors has proudly served the local community with a reputation built on integrity teamwork and customer care. We believe in supporting our employees with training mentorship and opportunities to grow.

What Youll Do

As an Automotive Service Advisor youll be the trusted connection between our customers and our service team helping ensure every customer leaves with a safe reliable vehicle. Youll greet customers listen to their concerns recommend appropriate maintenance and repairs prepare estimates and repair orders verify warranty and service contract coverage perform vehicle walk-around inspections and keep customers informed throughout the service ideal candidate has previous automotive dealership or customer service experience strong communication skills and a commitment to providing an outstanding customer experience.

Do you make what youre worth This could be your year! The Service Advisor has a HUGE earning potential. This 100% commission-based opportunity in our service drive is designed for motivated driven professionals who want their income to reflect their performance. With no cap on earnings the more you achieve the more you can earn!

Your day may include:

• Greeting customers in a timely friendly manner.
• Scheduling appointments with customers.
• Maintaining Customer Satisfaction Index rating.
• Maintaining a dealership-prescribed standard for hours per customer repair order written and effective labor rate.
• Ensure all open repair orders or work in process be kept up to date and closed within 30 days.
• Ensure all documentation is provided on the repair orders for warranty purposes.
• Accomplish the forecast that has been established by the general manager and service manager.
• Making every effort to ensure that technicians completely repair all vehicles on the first visit.
• Maintaining follow-up on additional items found in need of repair.

What Were Looking For

• High school diploma or the equivalent.
• Valid drivers license and good driving record.
• Excellent customer service interpersonal and communication skills.
• Strong organizational decision making and problem-solving skills.
• Ability to communicate with technicians customers and management.
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations would be great.
• Dealertrack DMS knowledge helpful.
• Experience with industry-specific software is always nice.
• Two years of experience in a dealership position preferred.

Why Youll Love Working Here

Full-time team members enjoy:

• Medical & dental benefits
• Paid vacation & sick time
• 401(k) with employer match
• Paid training and mentorship opportunities
• Referral bonuses
• Employee discounts for vehicles service parts and detailing
• Supportive team environment
• Opportunities for growth and advancement

A Few Things to Know

The Automotive Service Advisor works in the service area which is in an open area of the showroom. Advisors work with service customers for most of the shift. Evenings some holidays and weekend work hours are required. Applicants must pass a background check and drug screening.

If youre ready to join a hardworking team that values people community and success wed love to meet you!

Communication with Applicants: We communicate with all applicants. If you do not receive a response about your application please check your SPAM filter or reach out to us at

Required Experience:

Unclear Seniority