Technical Records Specialist 2

Job Title

Experience:

Monitoring record systems to identify and correct errors

Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs

Analyzing information and researching a variety of sources to identify and resolve problems or issues

Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations

Entering and retrieving data using a computerized record system

Composing and proofreading business correspondence

MQ Specialties

Some positions may require: Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software; using spreadsheet software; reviewing/assessing health care claims; reviewing/assessing dental claims; working with sensitive or restricted data; operating word processing equipment and software at the rate of 40 wpm; creating mass mailings using mail merge functions; using presentation software such as Microsoft Publisher and Power Point; using knowledge of HIV medication on the job on a frequent or re-occurring bases; working in a call center environment. Some knowledge of: supervisory practices; data management; managed health care systems and principles; a correctional health care environment and associated principles and practices; medical terminology; mental health and substance use disorders programs and terminology; medical coding; financial record keeping. Good knowledge of: university academic and/or vocational program requirements and experience applying university policies and procedures to determine graduation requirements; the operations of a Motor Pool program; medical terminology/documents; sales & use tax and employer income tax withholding; controlled substance schedules, brand drug names; generic drug names, and other drugs with abuse potential. Fluency in one or more of the following: speaking, writing, reading both Spanish and English. Department of Agriculture may require background in or understanding of livestock production and health issues.

Distinguishing Characteristics

This is the second of three levels in the Technical Records Series. This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.

Nature and Scope

Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.