Senior Director, Program Management

Role Description

We are seeking a talented individual for a Senior Regional Director who is responsible for the overall service delivery and satisfaction of assigned clients. Specific responsibilities include:

• Achieving revenue and margin goals.
• Ensuring quality and timeliness of client deliverables.
• Identifying and assisting with the development and execution of sales strategies.
• Facilitating the growth of professional staff.
• Building and enhancing client relationships.
• Supporting and/or leading corporate initiatives.
• Driving the overall HMS agenda within assigned commercial clients.

Your role in our mission includes:

• Effectively planning, budgeting, and managing client account economics (i.e., full P&L).
• Understanding client’s business and demonstrating technical competence in the services and industry.
• Managing multiple complex contracts and a revenue base.
• Understanding the political and competitive landscape, and proactively protecting and growing business accordingly.
• Building strong relationships internally at Gainwell and externally with clients at various levels to facilitate integration and drive results.
• Adding value by identifying client expectations and then exceeding mutually agreed-upon objectives.
• Successfully attracting, managing, retaining, and developing employees, including succession planning.
• Continually promoting Gainwell by developing further contacts within the business community and serving as an ambassador in the market.
• Proactively shaping needs and expansion opportunities to optimize client service.
• Assisting executive leadership in identifying and managing client risks.
• Assisting in identifying partnerships that enhance HMS’ ability to enter new contracts and markets.

Qualifications

• Bachelor’s degree required, Masters degree (MBA or healthcare related) desired.
• 10+ years of sales and account management experience in a healthcare insurance environment, Medicaid and Medicare experience desired. Financial background preferred.
• 5+ years’ experience directly managing staff.
• 5+ years’ project management experience.
• Strong analytical and healthcare technology background preferred.

Requirements

• Flexible Work Environment.
• Fully Remote (Within the US).
• Preferred candidate lives within the Southeast or Midwest.
• Travel may be required up to 10%.
• Compensation includes annual bonus of up to 30%.
• The pay range for this position is $130,600.00 - $186,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Leadership and technical development academies to help build your skills and capabilities.