Wireless Retail Sales Associate NORTH RIDGEVILLE | Center Ridge Rd Avg. All in $30

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Job Overview Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are the top priority, building and deepening meaningful connections with customers and continuously learning to recommend device and service solutions. This learning role prepares you for promotion to Mobile Expert upon training completion. What you’ll do Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store. Explore individual needs and provide hands‑on demonstrations of the latest technology in store. Side‑by‑side sell personalized solutions beyond the basic device and service plan, including accessories and IoT devices. Guide customers through their purchasing experience with thoughtful questions and informative answers. Approach service and sales needs with patience, honesty, and empathy. Become proficient in digital tools that enhance interactions and onboarding, such as coverage demonstrations and troubleshooting. Complete training on the in‑store experience, new skills, processes, systems, and reference resources. Build relationships with employees across channels to own the customer experience, resolve issues, identify and handoff small business leads, and foster peer accountability. Enjoy a positive, high‑energy work environment while delivering first‑class customer experience. Ideal Candidate Strong desire to learn and master customer advocate skills and build meaningful connections. Competitive drive and confidence to succeed in a fast‑paced sales environment. Willingness to work alongside peers and store leaders, sharing best practices and resolving customer issues. Effective at balancing customer experience and performance goals. Minimum 6 months of customer service and/or sales experience; retail environment preferred. Benefits Employee Stock Ownership Program (ESOP) Competitive hourly pay Uncapped commission earnings Automatic raises at attainable milestones Opportunities for career advancement A culture of care and excellence Discounted T-Mobile Wireless Plan Health benefits for full‑time employees Monthly sales incentive programs, contests, rewards, and more Required Qualifications At least 18 years of age High school diploma or GED Ability to stand for long periods of time Ability to lift objects weighing up to 25 lbs Reliable transportation Full‑time (40 hours) or part‑time (20+ hours) availability Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce, welcoming employees with varied perspectives, backgrounds, and experiences to better reflect the communities we serve and enable a superior customer and employee experience. You be you! #J-18808-Ljbffr Arch Telecom