Director, Global Business Management, GCM

We need a collaborative and strategic contract logistics leader to oversee performance, growth, and development of a prominent high‑tech account. You ideally will have leadership experience in operations and commercial roles, be an expert on all elements of CRM, and have a proven track record of growing business and positive financial performance over time. Purpose of the role Ensure growth and business retention Ensure and increase profitability Defend share of wallet in Customer Logistics (CL) Build a trustful relationship with Customer WW Procurement Global Serve as commercial face to the customer Main contact for GCM Senior Leadership Key Responsibilities Strategic Spearhead the conceptualization and negotiation of new Global Commercial Framework Develop innovative strategies to improve profitability and reduce commercial risk Own the rate‑card roadmap including commercial strategy, negotiation of renewals and re‑price campaigns Commercialize Global Strategic Programs such as DC Optimization (MOST), DC Data Foundation, DC Automation and others Accountable for the development, preparation and negotiation of CL pricing, tenders and RFP responses in cooperation with regional business management leads, P&L owners, SD and GAD Drive innovation for all commercial aspects, business reporting, proposals, etc. Key contributor to Strategic Account Plan and execution of account strategy Direct regional business management leads and serve as escalation point Lead negotiations for contractual agreements in compliance with the contractual framework Customer relationships Primary customer interface to Customer’s WW Head of DC Procurement Primary interface to Customer’s Procurement in AMR region & secondary in APAC and EMEIA regions Team & DSV Lead the Business Management team within the Customer GCM account (2‑3 FTE) Secure alignment and agreement with CL P&L owners for all CL proposals Partner with the GCM Head, GAD, Account Exec and Account Sponsor to ensure alignment with wider company customer strategy P/L & KPIs P/L Responsible for account P&L Retaining and improving revenue and profitability in collaboration with Country P&L owners, GCM Head and GAD KPIs Annual sustain / growth of revenue Annual growth of EBIT (total and %) Defend share of wallet Plan for loss‑making sites Skills & Abilities Education & Experience A bachelor's degree in Engineering, Business or Logistics or equivalent fields is required A minimum of 10 years logistics operations management experience and/or commercial/business development experience with “big box”, e‑commerce or specialty retailers or 3PL company Computer Skills Strong proficiency in MS Office applications Working knowledge of industry WMS Certificates & Licenses None Language Skills English (reading, writing, and verbal) Mathematical Skills Intermediate mathematical, accounting, and financial skills Other Skills Excellent verbal, written, and visual/presentation communication skills Adept at navigating within a matrixed organizational structure Results‑oriented and able to work and meet timelines Ability to work well under pressure and multi‑task Demonstrated ability to work in a complex matrix environment across multiple levels within the organization Ability to motivate and inspire others to achieve Ability to question and challenge existing ways of thinking Experience in a “client‑centric” environment with accountability for operations metrics and client relations Excellent at teaming with operations team and client representatives to troubleshoot and solve problems Direct experience preparing budgets and actively participating in financial reviews with a solid understanding of standard and actual cost variances Has led high‑performing teams; can recruit, develop and motivate superior talent Possess ability to motivate and maintain effective working relationships with staff and partners Ability to rely on experience and judgment to plan and accomplish goals Successfully work to reach company goals in an environment where a wide degree of creativity and latitude is required Integration experience with the supply chain industry is helpful Preferred Qualifications Education and/or Experience Master’s degree preferred Third‑party logistics experience Preferred but not required Professional Organizations Involvement in relevant professional organizations is desirable Physical Demands Sitting / bending / walking and standing; ability to lift/carry and push/pull 21‑50 pounds; reach above shoulder, reach outward, squat, or kneel. Must be able to travel frequently by plane and automobile. Compensation & Benefits Base pay range: $145,000 – $160,000 USD annually. Additional compensation will be determined based on experience, skills, education, and location. DSV offers a comprehensive benefits program: medical, prescription, dental, vision, life insurance, flexible spending accounts (FSAs), health savings accounts (HSAs), short‑ and long‑term disability coverage, 401(k) plan with up to 5% matching, wellness resources, Employee Assistance Program (EAP), paid time off, company holidays. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV Air & Sea Inc.